Multilingual call center outsourcing is a flourishing sector in the Philippines that owes much of its growth to the availability of language-proficient agents in the country. In Open Access BPO alone, the initial roster of foreign-language agents has doubled and joined by four new languages within less than a decade in operation. What makes the […]
How do you know if you need a generalist or a specialist for your tech support team? Open Access BPO weighs the options by giving an overview of what the two types of agents can do. There are two types of call center agents: the generalist and the specialist. What sets these agents apart from […]
Moderating the user-generated content submitted to your website is part of your duty as the business owner, so why should visitors and submitters take part in the moderation practices? Open Access BPO explains the benefits of having a participative online community.
Aside from stronger customer ties, what other benefits can multilingual agents bring to a business? Open Access BPO explains how lingual and cultural diversity can propel companies to greater heights. Multilingualism is a marketable skill, especially in the call center outsourcing industry where effective communication is among the main duties that multilingual technical support and […]
With the increasing demand to take the lead in the online realm, it’s no wonder why web services are among the solutions that many businesses want to subcontract to outsourcing companies like Open Access BPO. Read on to know how outsourced web developers, web designers, and web content managers can give your business an edge. […]
For most companies, call center analytics have become instrumental in elevating customer satisfaction. For those in the healthcare industry, it’s more than just a tool for improving customer service quality. Open Access BPO points out how analyzing big data can benefits healthcare providers. Analytics has undeniably helped companies understand consumer behaviors and preferences, enabling them […]
There are several things to consider when choosing equipment and software for outbound sales, inbound customer service, multilingual support, and other call center services. Open Access BPO shares some of the steps that outsourcing firms take to make technology a worthwhile investment.
The business process outsourcing industry (BPO) continues to play a significant role in reconstructing the Philippines from economic ruins to a thriving Asian nation. Open Access BPO reports about the upcoming growth of the country, as predicted by a top economist.
Who isn’t using Facebook to generate leads nowadays? Brands are wising up by taking their lead generation efforts to where they engage with their market the most—on social media sites. Join the crowd of successful marketers by applying Open Access BPO’s lead generating tips for social networks. A Hubspot study revealed that 52% of all […]
