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The value of multilingualism in the call center industry

Aside from stronger customer ties, what other benefits can multilingual agents bring to a business? Open Access BPO explains how lingual and cultural diversity can propel companies to greater heights. Multilingualism is a marketable skill, especially in the call center outsourcing industry where effective communication is among the main duties that multilingual technical support and […]

What are the benefits of outsourcing web services?

With the increasing demand to take the lead in the online realm, it’s no wonder why web services are among the solutions that many businesses want to subcontract to outsourcing companies like Open Access BPO. Read on to know how outsourced web developers, web designers, and web content managers can give your business an edge. […]

How healthcare providers benefit from call center analytics

For most companies, call center analytics have become instrumental in elevating customer satisfaction. For those in the healthcare industry, it’s more than just a tool for improving customer service quality. Open Access BPO points out how analyzing big data can benefits healthcare providers. Analytics has undeniably helped companies understand consumer behaviors and preferences, enabling them […]

How outsourcing firms choose the right call center technology

There are several things to consider when choosing equipment and software for outbound sales, inbound customer service, multilingual support, and other call center services. Open Access BPO shares some of the steps that outsourcing firms take to make technology a worthwhile investment.

How can I use social media for lead generation?

Who isn’t using Facebook to generate leads nowadays? Brands are wising up by taking their lead generation efforts to where they engage with their market the most—on social media sites. Join the crowd of successful marketers by applying Open Access BPO’s lead generating tips for social networks. A Hubspot study revealed that 52% of all […]

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Open Access BPO
Open Access BPO2 hours ago
Here are five ways to help your business gain a deeper understanding of your customers' needs:
✔️ Put yourself in their shoes
✔️ Conduct customer research
✔️ Gather #CustomerFeedback
✔️ Go to social media
✔️ Maximize your #CRM system

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Open Access BPO
Open Access BPO12 hours ago
What began as a humble telemarketing startup in 2006 has grown into a full-suite multilingual outsourcing provider.

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Open Access BPO
Open Access BPO1 day ago
#CustomerExperience plays a vital role in strengthening on-demand #Gig Economy. In this case study, Open Access BPO discussed how our #outsourcing experience provides leverage for a top Gig Economy platform.

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Open Access BPO
Open Access BPO1 day ago
Grow your business while providing fast and secure support for your customers.

Get started with Open Access BPO's customizable #CallCenter solutions for businesses of any size: https://buff.ly/3zBqL2S

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Open Access BPO
Open Access BPO4 days ago
Partnering with a reliable vendor ensures the success of your #outsourcing deal.

See how Open Access BPO's exclusive market analysis on the fast-growing #gig economy can help increase your bottom line in 2021. Download our FREE resource now: https://buff.ly/3eOH5FD

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Open Access BPO
Open Access BPO5 days ago
How you deliver #CustomerService determines your brand equity. Here's a seven-step approach to collecting and sharing #CX stories to strengthen your brand value: https://buff.ly/3iGpMYG

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