It s common for some firms offering call center outsourcing services to tie customer retention to employee performance. Does this practice really help boost loyalty, or can it cause serious detriments in the long run? You’ve probably heard of the latest viral example of how customer service should never be done. In case you missed […]
It seems that almost every type of business today avails call center outsourcing services not just to cut costs but also to streamline their operations. Industries that commonly outsource voice solutions are those that thrive on the satisfaction of their massive consumer base—companies under the retail, finance, and telecommunications trades. Like these businesses, social and […]
If there’s anything customers hate the most about getting in touch with a phone representative, it’s being put on hold. Various studies and surveys have already provided proof of how the phrase “please hold” could send customer satisfaction levels down and the callers’ temper up. This can even affect the abandonment rate of calls, according […]
Every contact center in the Philippines needs quality assurance not just for employee performance, but also for separating excellent hires from unqualified candidates. For recruiters to execute this role fully, they need to apply customer service principles in their hiring practice.
Outsourcing and offshoring are often interchanged because they are essentially the same: both activities entail the transfer of a company’s business function to a remote operations site. Despite being largely similar, there are certain traits that make outsourcing and offshoring different but associated with each other. Then how do they differ? The following key areas […]
E-mail marketing is a strategy used by most businesses to establish strong communication lines with customers. Open Access BPO, a leading provider of call center outsourcing services, explains how you can secure a winning e-mail marketing campaign for your business.
The call-to-action prompt is a crucial component of your marketing collateral. Open Access BPO, a leader in business process outsourcing in the Philippines, lists down qualities of an effective call-to-action prompt that you can use as guide whenever you need to write one. A call-to-action (CTA) prompt is a must-have in every social media and […]
The goal of setting up a successful e-commerce store can be achieved with wise preparation and allocation of resources. Open Access BPO gives some planning pointers for entrepreneurs who wish to open an online store in the future.
Expanding to international markets doesn’t have to be too challenging. Here’s how outsourcing can help your brand lighten the load. For many businesses, expanding into international markets has become a crucial milestone for growth. The allure of tapping into foreign markets is undeniable, but so are the challenges. This is where outsourcing comes into play […]