For most companies, call center analytics have become instrumental in elevating customer satisfaction. For those in the healthcare industry, it’s more than just a tool for improving customer service quality. Open Access BPO points out how analyzing big data can benefits healthcare providers. Analytics has undeniably helped companies understand consumer behaviors and preferences, enabling them […]
There are several things to consider when choosing equipment and software for outbound sales, inbound customer service, multilingual support, and other call center services. Open Access BPO shares some of the steps that outsourcing firms take to make technology a worthwhile investment.
The business process outsourcing industry (BPO) continues to play a significant role in reconstructing the Philippines from economic ruins to a thriving Asian nation. Open Access BPO reports about the upcoming growth of the country, as predicted by a top economist.
Who isn’t using Facebook to generate leads nowadays? Brands are wising up by taking their lead generation efforts to where they engage with their market the most—on social media sites. Join the crowd of successful marketers by applying Open Access BPO’s lead generating tips for social networks. A Hubspot study revealed that 52% of all […]
Open Access BPO lists down the types of companies that commonly outsource call center services to the Philippines. If your business is under any of these sectors, you might want to consider subcontracting your business processes to a third party company to get access to experts.
Publishing questionable user reviews on your website has grave consequences. Read on to know why Open Access BPO includes fraud protection services in its array of business solutions.
How can live chat representatives engage with customers better? Open Access BPO gathered some tips to optimize chat sessions.
Open Access BPO understands the need to align marketing activities with sales strategies. Here, we’ll explain why the two units must work as one. Sales and marketing, although both aim to increase revenues, are two different activities. They have different goals, processes, and roles that propel a business to success if aligned properly. Once united, […]
Analytics applications are valued solutions across industries because of the insight they provide. Open Access BPO lists down the types of analytics solutions that could help other multiservice firms fine-tune their performance according to consumer behavior.
