Open Access BPO offers a wide range of business solutions that could help your company in many ways. But before outsourcing any task, you should first analyze which among the offered services could truly help your business.
In versatile outsourcing firms like Open Access BPO, outbound call center agents can perform duties beyond sales. Outbound call centers are usually associated with telemarketing. While this is indeed one of the usual services provided by outbound call centers, they also handle other processes that are under customer service. Thus, outsourcing to one can give […]
Using some of the best practices that Open Access BPO applies to its non-voice customer support unit, any business can explore the full potential of email as a customer service channel.
All-around outsourcing firms like Open Access BPO expand by penetrating new markets such as the finance and accounting industry. Clients planning to outsource services under this trade must know the main end-to-end processes that offshore companies can help them handle. The financial services industry is one of the biggest markets that Philippine-based business process outsourcing […]
In business process outsourcing (BPO) firms like Open Access BPO, employees are the main asset while technologies only serve as supporting resources. Will robotic automation reverse this hierarchy any time soon?
What key performance indicators can you apply to a live chat support team? Let’s see some of the KPIs used by Open Access BPO’s non-voice customer service unit.
A customer relation management (CRM) software helps a company monitor and manage every interaction they have with existing and potential customers. While call center outsourcing firms mainly use this to organize their customer databases, CRM also helps telemarketing contact centers boost sales.
Most outsourcing deals nowadays happen between two parties headquartered in two locations that are very distant from each other. It is common for higher-cost territories to send out business processes like multilingual call center services to Asian countries where resources are more affordable. As there are language and location differences between the client and the […]
Average handle time (AHT) is a common and important metric in almost every Philippine call center because it can determine how efficient the agents are in solving problems and answering queries over the phone. While having a short AHT doesn t necessarily translate to successful resolutions, call centers try to keep the average low so […]
