Multilingual call center services and KPO are two of the fastest rising subsets of outsourcing today. Like them, will media process outsourcing catapult its way to a high position in the industry? Media process outsourcing (MPO) is a relatively new segment of the outsourcing industry that is making buzz. This is because of the increasing […]
The House of Representatives is nudging Philippine outsourcing providers to raise the compensation that business process outsourcing (BPO) employees take home when assigned to work during the graveyard shift.
The presently evolving outsourcing industry has gone through numerous changes and even catalyzed the transformation of other industries, business models, and work practices. Outsourcing comes in many forms that were created and developed by industry players and motivated to come up with an approach that suits with their every business need. Among those forms is […]
Whether you’re outsourcing to a call center in the Philippines or to an all-around voice and non-voice service provider, there’s a chance of you encountering mistakes if you aren t properly guided about the venture. Forbes gathered the common mistakes that you might encounter during an outsourcing contract so that you can avoid committing them.
Blog outsourcing is ideal for businesses that need the expertise and attention for their company blog. How do you know if this solution is also right for you? Open Access BPO, a leading call center company in the Philippines, will help you weigh your decision by presenting the things you should consider before outsourcing your […]
Facebook is a tool that marketers and customer service teams use alongside call center services in the Philippines to engage with web-savvy customers. It showed weakening appeal in the past, but a recent survey shows that the social network can be a trusty market engagement tool again. News about Facebook’s popularity decline among the young […]
Every leading call center company in the Philippines recognizes the value of customer satisfaction in gaining a competitive advantage in the industry. Customer satisfaction is driven by the excellent service and the experience people get from the agents, and in turn, it drives the loyalty of the market the contact center serves. Customer satisfaction is […]
How can you make the most out of social networking sites when selling goods online? Open Access BPO, a leading call center company in the Philippines, shares tips on how to make social commerce efforts successful. Millions of revenues generated from the Internet come from social commerce channels, particularly social networking sites or SNS. This […]
In 2012, the Philippines saw the boom that the healthcare information management market brought to the country’s outsourcing industry, contributing a significant percent to the overall 2012-2013 revenues earned by Philippine-based outsourcing firms. This success further cemented the country’s position in the global knowledge process outsourcing (KPO) industry and paved way for other industries to […]