The BPO vs KPO discussion will always pop up when outsourcing is the topic. Here’s what organizations need to know about both. For businesses who are eyeing optimization, the choice to engage in outsourcing service types can significantly impact a company’s trajectory. Understanding BPO vs KPO nuances, therefore, is crucial for making informed choices aligning […]
These customer services shortcuts should encourage firms providing call center services in the Philippines and other outsourcing hubs to be more proactive and accessible. They also motivate businesses to elevate the level and quality of their services.
A significant portion of the Philippines’ outsourcing clientele is composed of businesses under the finance and accounting industry. This makes the nation a leading destination for basic call center services and higher-level business process solutions. Companies that are outsourcing to a call center in the Philippines typically send out cash processes requested by the customers. […]
Customer service and back office outsourcing in the Philippines and other BPO capitals benefit from social media for enabling them to provide multiple channels for their services. Among the plethora of social networking sites available today, Facebook emerged as the top choice for non-voice inbound customer service because of its comprehensive platform that allow for […]
After making waves in the e-book reader and tablet markets with their Kindle product line, Amazon has just announced the release of their first smartphone. Interestingly enough, it promises easy shopping and queue-less tech support to users, among its string of features. Open Access BPO looks at how the Fire Phone can revolutionize customer service […]
Why should call center agents treat past buyers like VIPs? Open Access BPO, a leader in call center outsourcing in the Philippines, shares statistics that prove the value of customer loyalty in any business. “Retaining customers is more important than gaining new ones.” Marketers have many words to live by, and this line is probably […]
Any Philippine call center can cater to British and American customers. Here’s what these contact centers have to know about them. Call center companies in the Philippines play a crucial role in providing customer service to clients from various corners of the world. Among the diverse clientele, British and American customers stand out due to […]
Many believe that Facebook’s latest Snapchat competitor will finally redeem the social network’s past social app flops, but others still see the pioneer of ephemeral messaging to continue its reign in the young crowd. Open Access BPO examines how Slingshot will fare in the social app scene.
How do call centers help businesses get new customers? Open Access BPO shares some industry-wide practices that guarantee telemarketing success. For businesses that want to venture into call center outsourcing, the Philippines comes as one of their first choices because of the time-tested services and strategies that local telemarketers practices to widen the consumer base […]