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Self-service solutions can benefit technical support outsourcing

Before 2013 ended, IT and customer service experts predicted that self-help options will be a common fixture in most call centers this year. Many technical support outsourcing firms have since adapted to the then forecasted change by automating IT solutions with self-service systems that customers can access for minor tech issues. By doing so, they […]

How outsourcing to a call center helps online communities

It is common for brick-and-mortar businesses to subcontract outsourcing firms to handle their customers’ product-related concerns. Outsourcing call center services proves to be a wise business decision for these companies, especially if they don t have an online presence. In contrast, voice-based solutions seem to be unnecessary for web-based businesses because any customer queries could […]

Content management 101: What you need to know about blog outsourcing

Content management is the process of creating, collecting, and publishing of digital content on the Internet. The content we are talking about may be images, videos, sound, text, or a mix of any of these, but in this article, we will focus on the development and management of written content for blogs.

Which KPIs are effective for customer service outsourcing?

Key performance indicators, or simply KPIs, are used to measure the success of an organization or the progress of a crucial activity the organization undertakes. KPIs vary from industry to industry, company to company, and even department to department. Two businesses under the same industry may have a completely different set of KPIs, and similarly, […]

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Open Access BPO
Open Access BPO2 days ago
How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

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Open Access BPO
Open Access BPO3 days ago
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Open Access BPO
Open Access BPO3 days ago
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Open Access BPO4 days ago
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Open Access BPO5 days ago
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Open Access BPO6 days ago
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