8 Job titles that didn’t exist before the BPO boom

8 Job titles that didn’t exist before the BPO boom

Julie Pearl Published on June 13, 2014

-BPO-services-in-the-Philippines--Open-Access-BPO
Big Data Architect, Data Scientist, and Cloud Service Specialist—these are just some of the positions that didn’t exist before digital technology took over the business scene. Open Access BPO lists down eight job titles that only came to be in 2008.

The ever-evolving business landscape has been catalyzing workplaces all over the world, and along with the changes are additions that sprout to answer the equally changing and growing needs of customers. The additions we’re talking about are jobs or positions that only came into existence because technology drove the need for these roles.

LinkedIn even examined almost 300 million member profiles to come up with a list of the 10 most popular job titles that barely existed in 2008. And eight of those positions are common fixtures in firms offering business process outsourcing (BPO) services in the Philippines and other top offshoring hubs where BPO saw the height of its boom.

-BPO-services-in-the-Philippines--Open-Access-BPO--

1. iOS Developer

Apple released the first iPhone in 2007, so it makes sense that this title didn t exist until 2008. The demand grew when third party development for iOS, along with the simultaneous launch of iOS 2 and the App Store, took off a year after the smartphone’s debut. From 89 iOS Developers in 2008, the number grew 142 times to 12,634 in 2013.

2. Android Developer

About the same time Apple released the first iPhone, Google also launched their own mobile platform and handset. So Android Developers were almost unheard of until 2008. Now, they’ve grown 199 times in count, as the 53 pioneer Android Developers five years ago blew up to 10,554 in 2013.

3. Social Media Intern

It’s only expected for social media-related jobs to surge after top social networks (Facebook, YouTube, Twitter, LinkedIn) hit their stride in 2008. There were only 25 Social Media Interns on record in 2008, and they’ve expanded 174 times to 4,350 in the 2013 count.

4. Data Scientist

With everything going digital nowadays, the need for someone who could make sense of all the flood of information heightened. The number of Data Scientists increased 30 times, from 142 in 2008, to 4,326 in 2013.

-BPO-services-in-the-Philippines--Open-Access-BPO---

5. UI/UX Designer

The more tech-dependent we become, the more we demand intuitive devices that could make our user experience pleasant. And UI/UX (user interface and user experience) Designers came to be for the fulfillment of this need. Five years ago, there were only 159 of them in existence, and in 2013, they grew 22 times to 3,509.

6. Big Data Architect

While the concept of big data isn’t new, it only took off in 2008 after the Computing Community Consortium published a white paper that put the term in the limelight. Nonexistent in 2008, Big Data Architects are now 3,440 and counting.

7. Cloud Services Specialist

As more and more businesses rely on cloud computing, the demand for Cloud Services Specialists grows along. Increasing 17 times within five years, last year’s total for this job title is 3,314, a significant contrast to 2008’s 195.

8. Digital Marketing Specialist

With the Internet becoming a major marketing tool, Digital Marketing Specialists have become significant assets of most businesses today. In 2013, it was reported that there are 17 times more people holding this position, as the Digital Marketing Specialists 166 in 2008 are now 2,886.

The BPO industry, being a young and dynamic business, is indeed shaping workplaces and economies all over the world. If you currently possess any of these new job titles, then consider yourself a part of some of the biggest business breakthroughs in the last decade.

As one of Open Access BPO's content writers, Julie Pearl shares her BPO knowledge through her blog posts, research papers, and other resources. She writes about outsourcing news and call center management tips and insights.
JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO1 day ago
Compared to most industries, #CallCenters are known for providing a fun and positive workplace for their employees.

But more than just making daily ops light and dynamic, the agents, the contact center, and the clients benefit from this: https://buff.ly/3UZf4i0

----------
Let's create a program hyper-customized for your brand's goals, needs, budget, and customer demands: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #EmployeeEngagement
Open Access BPO
Open Access BPO1 day ago
Making your #CallCenter agents happy boosts #productivity and elevates #CustomerExperience.
Here's how you can make their lives easier: https://buff.ly/3UQvadX

----------
It's #CSweek! Don't forget to express your appreciation to the awesome people assisting your customers. Celebrate the job they do!

Let's build you a well-engaged #outsourcing team: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #EmployeeEngagement
Open Access BPO
Open Access BPO1 day ago
It's 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗪𝗲𝗲𝗸, a weeklong celebration of the value of #CustomerSupport and the people who assist customers.

We recognize our people across Open Access BPO's international locations and celebrate them for the awesome work they do.

#WeSpeakYourLanguage
#CustomerServiceWeek
#CSWeek #CelebrateService
Open Access BPO
Open Access BPO4 days ago
#Gamification claims to lighten stressful jobs, but is this truly helpful in #TechnicalSupport?

Join us as we explore just how effectives this strategy is in the #CallCenter: https://buff.ly/3LU2M6p

----------
We build strategies that empower people and solidify brand loyalty for our partners: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#EmployeeManagement #EmployeeEngagement
#CustomerExperience
Open Access BPO
Open Access BPO6 days ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
• staffing
• training
• quality assurance, and
• service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO1 week ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO