8 Job titles that didn’t exist before the BPO boom

Julie Pearl Published on June 13, 2014

-BPO-services-in-the-Philippines--Open-Access-BPO
Big Data Architect, Data Scientist, and Cloud Service Specialist—these are just some of the positions that didn’t exist before digital technology took over the business scene. Open Access BPO lists down eight job titles that only came to be in 2008.

The ever-evolving business landscape has been catalyzing workplaces all over the world, and along with the changes are additions that sprout to answer the equally changing and growing needs of customers. The additions we’re talking about are jobs or positions that only came into existence because technology drove the need for these roles.

LinkedIn even examined almost 300 million member profiles to come up with a list of the 10 most popular job titles that barely existed in 2008. And eight of those positions are common fixtures in firms offering business process outsourcing (BPO) services in the Philippines and other top offshoring hubs where BPO saw the height of its boom.

-BPO-services-in-the-Philippines--Open-Access-BPO--

1. iOS Developer

Apple released the first iPhone in 2007, so it makes sense that this title didn t exist until 2008. The demand grew when third party development for iOS, along with the simultaneous launch of iOS 2 and the App Store, took off a year after the smartphone’s debut. From 89 iOS Developers in 2008, the number grew 142 times to 12,634 in 2013.

2. Android Developer

About the same time Apple released the first iPhone, Google also launched their own mobile platform and handset. So Android Developers were almost unheard of until 2008. Now, they’ve grown 199 times in count, as the 53 pioneer Android Developers five years ago blew up to 10,554 in 2013.

3. Social Media Intern

It’s only expected for social media-related jobs to surge after top social networks (Facebook, YouTube, Twitter, LinkedIn) hit their stride in 2008. There were only 25 Social Media Interns on record in 2008, and they’ve expanded 174 times to 4,350 in the 2013 count.

4. Data Scientist

With everything going digital nowadays, the need for someone who could make sense of all the flood of information heightened. The number of Data Scientists increased 30 times, from 142 in 2008, to 4,326 in 2013.

-BPO-services-in-the-Philippines--Open-Access-BPO---

5. UI/UX Designer

The more tech-dependent we become, the more we demand intuitive devices that could make our user experience pleasant. And UI/UX (user interface and user experience) Designers came to be for the fulfillment of this need. Five years ago, there were only 159 of them in existence, and in 2013, they grew 22 times to 3,509.

6. Big Data Architect

While the concept of big data isn’t new, it only took off in 2008 after the Computing Community Consortium published a white paper that put the term in the limelight. Nonexistent in 2008, Big Data Architects are now 3,440 and counting.

7. Cloud Services Specialist

As more and more businesses rely on cloud computing, the demand for Cloud Services Specialists grows along. Increasing 17 times within five years, last year’s total for this job title is 3,314, a significant contrast to 2008’s 195.

8. Digital Marketing Specialist

With the Internet becoming a major marketing tool, Digital Marketing Specialists have become significant assets of most businesses today. In 2013, it was reported that there are 17 times more people holding this position, as the Digital Marketing Specialists 166 in 2008 are now 2,886.

The BPO industry, being a young and dynamic business, is indeed shaping workplaces and economies all over the world. If you currently possess any of these new job titles, then consider yourself a part of some of the biggest business breakthroughs in the last decade.

OABPO-Julie Author
As one of Open Access BPO's content writers, Julie Pearl shares her BPO knowledge through her blog posts, research papers, and other resources. She writes about outsourcing news and call center management tips and insights.
Join us on facebook
Open Access BPO 9 days ago
Inclusive corporate cultures aren't built by accident, they are cultivated through continuous dialogue.

We recently brought our global teams together (both onsite at our Makati headquarters and virtually across our Davao, Taipei, and Las Vegas offices) for a dedicated Pride Talk focused on championing allyship and open communication in the workplace.

Led by Psychologist Riyan Portuguez, 𝘽𝙚𝙮𝙤𝙣𝙙 𝙩𝙝𝙚 𝙍𝙖𝙞𝙣𝙗𝙤𝙬: 𝘾𝙧𝙚𝙖𝙩𝙞𝙣𝙜 𝙎𝙖𝙛𝙚 𝙎𝙥𝙖𝙘𝙚𝙨 𝙏𝙝𝙧𝙤𝙪𝙜𝙝 𝘼𝙡𝙡𝙮𝙨𝙝𝙞𝙥 focused on actionable frameworks to strengthen our culture of openness.

By engaging our cross-border teams in these crucial conversations, we improve workplace collaboration and ensure that every member of Team Open Access feels empowered to contribute authentically.

Cultivating an environment of safety and equality remains one of our highest priorities as a global organization.

#OpenAccess
#WovenInPride #OneWithDiversity
#OASpeaksWithPride #PrideAtWork
Open Access BPO 11 days ago
Sharing a simple, but meaningful, #PrideMonth message from Open Access Vice President, Joy Sebastian as we continue the celebration with our wider community.

Pride is about belonging, respect, and creating a workplace where everyone feels seen, valued, and supported living their authentic truths. This week is a reminder that inclusion is something we build together, every day, through understanding, openness, and genuine connection.

At #OpenAccess, we stand with our #LGBTQ+ community and reaffirm our commitment to a culture where everyone can show up as their full selves at work and beyond.

Happy Pride!

#OpenAccess
#WovenInPride #OneWithDiversity
#OASpeaksWithPride #PrideAtWork
Open Access BPO 23 days ago
Open Access BPO recently traded desk time for running shoes, turning Ayala Avenue in Makati City into a wellness zone for its team, families, and friends during the company's Fun Run 2026 on May 24.

Participants took on everything from a high-energy 10K run to a relaxed 1K stroll with their pets.

In an industry where burnout is an identified risk, events like this show what actual support for employee well-being looks like in practice.

Read the complete recap here to see how we champion employee wellness:
https://buff.ly/SOtZdIT

Instead of just talking about culture on paper, getting everyone out on the pavement builds the kind of genuine connection that keeps a team strong and motivated.

━━━━━━━━━━━━━━
Learn more about Open Access BPO by visiting our website: buff.ly/22CceV1

Connect with us online:
LinkedIn: https://buff.ly/dLCntA1
Instagram: https://buff.ly/xFlnImk

#OpenAccessBPO #LifeAtOpenAccessBPO
#WorkplaceCulture #CorporateWellness
#EmployeeEngagement
Open Access BPO 99 days ago
Why do so many brands struggle to stay consistent with #CustomerExperience?

When things go wrong, a hollow response can drive customers away, but a sincere, well-timed apology can actually strengthen long-term loyalty.
Mistakes happen, but they don't have to define your brand.

Stop navigating the #CX minefield alone and start building an effortless experience for your audience.

Learn how to turn service setbacks into opportunities for trust and build a truly effortless customer journey.
Full insights on our blog: https://buff.ly/zgcbpTQ

──────────────────────────────
High-quality CX isn't just about preventing mistakes, it's about having a team that knows exactly how to handle them.

Open Access BPO helps global brands navigate complex customer journeys with a blend of empathy and efficiency. Our teams are trained to deliver seamless support that protects your reputation and drives long-term growth.

🚀 Partner with the CX experts: https://buff.ly/8Mr3PRA

#WeAreOABPO
#CallCenter #OutsourcingCallCenter #CXStrategy
#CustomerServiceCallCenter #CustomerSupport
Open Access BPO 103 days ago
𝗘𝗳𝗳𝗼𝗿𝘁𝗹𝗲𝘀𝘀 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝘀 𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱.
So, turn every interaction into a wow moment for your customers!

Check out strategies for delivering seamless support that:
• Simplify every interaction
• Empower your support team
• Delight customers consistently

Learn more: https://buff.ly/R2gU16E

──────────────────────────────
Open Access BPO combines the expertise of our #CX professionals with AI-powered solutions to create consistent, effortless experiences that keep customers coming back.

Connect with us and explore how outsourced CX can support your brand: https://buff.ly/FSxf48P

#WeAreOABPO
#CXStrategy #EffortlessCX #CustomerExperience
#BusinessGrowth #CustomerSuccess
Open Access BPO 117 days ago
#Fintech #CX must scale without losing the human touch.

As Q1 2026 draws to a close, fintech brands are facing a key challenge: 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝗵𝗶𝗴𝗵𝗹𝘆 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘄𝗵𝗶𝗹𝗲 𝘀𝗰𝗮𝗹𝗶𝗻𝗴 𝗳𝗮𝘀𝘁 𝗮𝗰𝗿𝗼𝘀𝘀 𝗺𝗮𝗿𝗸𝗲𝘁𝘀.

The brands that succeed are combining AI tools with multilingual CX teams and flexible support operations.
The result is faster responses, stronger trust, and #CustomerExperiences that still feel personal even at scale.

See how fintech brands can build scalable personalized CX in 2026: https://buff.ly/g7ioIHh

──────────────────────────────
Our multilingual teams and flexible #outsourcing solutions help fintech companies deliver personalized #CustomerSupport while managing rapid growth.

Connect with us to explore how outsourced CX can support your fintech expansion: https://buff.ly/aMNxt9U

#WeAreOABPO
#CustomerSupport #CSat
#OutsourcingCustomerService #CX
#CallCenterOutsourcing