Customer service and marketing have different objectives and roles, but they need each other to ensure business success. Open Access BPO explains why these two should be aligned.
MAKATI CITY, Philippines, May 27, 2014 – With the goal of enabling businesses to reach out to their diverse customer bases, Open Access BPO now delivers multilingual customer service and technical support in 13 languages. The original roster of languages offered by the firm includes four European (French, Spanish, German, Italian) and four Asian (Arabic, […]
As more and more companies are beginning to discover the massive impact of multilingualism in business expansion and international market penetration in today’s globalized economy, the demand for bilingual and multilingual employees has also risen. Most companies now include bilingualism among the top skills and requirements that they look for in an ideal employee. In […]
International businesses are aware that customers coming from different cultures can have different expectations from the same brand. How do they cope with the growing and varying demands of their clientele? Open Access BPO sheds light on the basic steps that companies take to meet customer expectations regardless of location, language, and culture they are […]
How can you tell if your business needs to outsource multilingual voice services? Open Access BPO presents some of the signs.
Multilingual call center outsourcing is a flourishing sector in the Philippines that owes much of its growth to the availability of language-proficient agents in the country. In Open Access BPO alone, the initial roster of foreign-language agents has doubled and joined by four new languages within less than a decade in operation. What makes the […]
How do you know if you need a generalist or a specialist for your tech support team? Open Access BPO weighs the options by giving an overview of what the two types of agents can do. There are two types of call center agents: the generalist and the specialist. What sets these agents apart from […]
Moderating the user-generated content submitted to your website is part of your duty as the business owner, so why should visitors and submitters take part in the moderation practices? Open Access BPO explains the benefits of having a participative online community.
Aside from stronger customer ties, what other benefits can multilingual agents bring to a business? Open Access BPO explains how lingual and cultural diversity can propel companies to greater heights. Multilingualism is a marketable skill, especially in the call center outsourcing industry where effective communication is among the main duties that multilingual technical support and […]
