UK reports increased outsourcing activities among small businesses

UK reports increased outsourcing activities among small businesses

OABPO Blog Team Published on July 24, 2014

owner-of-small-medium-sized-business-SMB-partnering-with-an-outsourcing-activities-company--Open-Access-BPO

A survey commissioned by Freelancer.co.uk revealed that more and more small businesses in the United Kingdom are turning to outsourcing for the same reasons that entice bigger companies to send out business processes.


More than 2,000 British companies participated in the survey, which concluded that outsourcing among growing enterprises grew by 35% this year.

Results also indicated that many of the outsourced jobs go to firms offering information technology (IT) and 24/7 call center services in the Philippines, India, Pakistan, and China, while there’s also an increase of tasks sent to freelancers. Among the top outsourcing destinations, China saw the highest increase of 20% in the number of clients from the UK’s small and medium business (SMB) segment.

female-small-business-owner-startup-company-outsourcing--Open-Access-BPO

When asked about what they aim to get from their offshore outsourcing contracts with Asian firms, the majority of the survey respondents pointed to aidโ€”they source outside help to accomplish tasks they couldn t do on their own, particularly programming, IT, and call center solutions.

“A majority of small businesses in 2014 realized that rather than ignore work that they can t do themselves, they can outsource it. They are getting in expertise that they may not have otherwise been available [for] them to hire. And when resources are in short supply, they have realized that they only pay for services as they need them,” Bill Little, European Director of Freelancer.co.uk, explained.

Getting affordable labor to boost their margins also came out as one of the top reasons small companies outsource.
Little added that overseas outsourcing not only allows 48% of small businesses to cut costs but also to increase capacity. “Rather than turning away contracts for work, they are taking it on and outsourcing it for less abroad to boost profits,” he said.

The survey further stated that 42% of small business owners choose to outsource programming and web developing tasks as a way of competing with technological innovations of larger organizations. Back office outsourcing is seen as an answer to the growing need to take e-commerce transactions online, thus allowing them to elevate customer satisfaction levels by providing convenient points of contact.
“Small businesses are also outsourcing more because the growth in outsourcing sites gives them confidence and protection,” said the Freelancer.co.uk director. “Small businesses are now able to manage a diverse workforce with reliable and easy to use project management systems.”

Top outsourcing hubs in Asia have been preparing for additional investments from the UK, following the reports earlier this year that more British brands will be expanding operations to the East. The Philippines, in particular, is grooming its infrastructures and labor force after the British Ambassador expressed confidence in the country’s successful implementation of tasks outsourced by the UK government.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO4 days ago
#Repost | Team Allied Services and You:
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

----------
Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The companyโ€™s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO5 days ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

๐—ฆ๐—ฎ๐˜ƒ๐—ฒ ๐—ฎ ๐—Ÿ๐—ถ๐—ณ๐—ฒ ๐—•๐—น๐—ผ๐—ผ๐—ฑ ๐——๐—ฟ๐—ถ๐˜ƒ๐—ฒ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฎ
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO5 days ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

----------
Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO
Open Access BPO2 weeks ago
Quality evaluations may vary per #CallCenter, program, client, business model, or approach. But here are time-tested methods to accurately gauge service quality: https://buff.ly/3RI9Ghr
----------
Give your consumers high quality multilingual #CustomerService 24/7: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CallCenterOutsourcing
Open Access BPO
Open Access BPO2 weeks ago
Companies lose billions due to poor #CustomerService. But more than the monetary loss, giving customers reasons to leave can incur a far greater impact on your business.

Read: https://buff.ly/3DktOSk

----------
Step up your #CustomerRetention game by #outsourcing to a #CustomerSupport expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerCare #CallCenterOutsourcing
Open Access BPO