What are the two types of social sharing?

What are the two types of social sharing?

OABPO Blog Team Published on July 17, 2014

mobile-smartphone-uses-for-social-media-marketing--Open-Access-BPO
When you take customer engagement to social media, you probably have one aim in mind: to get your posts shared. It s the purpose of most social networks in the first place, and social sharing is also what makes brands thrive online. The more people share your posts, the better exposure you get from the public, whether you use social media for marketing efforts or as an aid to your Philippine call center services.

There are two types of social sharing that happen on most social networking sites, particularly Facebook. To know how the sharing activities happen, what drives them, and how they differ, let’s take a side-by-side look at the Sociable Labs’ profiles of the two types of social sharers.

The Engaged Sharers

two-types-of-social-sharing--call-center-agent-Open-Access-BPO

Engaged sharing activities are done by users who are more active in propagating media they stumble upon and more vocal about the posts they share. It’s easy to spot them on Facebook: they’re the ones who have a lot to say. They accompany links, photos, and statuses with their comments and reactions to the shared post.

The Light Sharers

Unlike Engaged Sharers, Light Sharers are more discreet with their sharing activities. They may appreciate a post, but they limit the expression to a simple “Like,” or they may link on their Wall but add nothing to the post.

Sharing drivers

What drives online shoppers to link on Facebook? Engaged Sharers have more positive, enthusiastic reasons behind their clicking spree:

• 40.5% let others know about the deal they got

• 26% tell why they bought an item

• 15% express how proud they are about the purchase

•  9% want to know their friends’ opinions

Light Sharers, on the other hand, are more reserved by qualms:

• 24% feel that what they want to share might be too trivial

• 24% don’t want to spam their friends

• 10% are worried that their friends won’t like what they shared

• 5% don’t want to appear boastful

The impact of sharing

mobile-smartphone-uses-for-social-media-marketing--Open-Access-BPO--

Either type of sharing has an undeniably big impact on brands. When users see a product link that their Facebook friends shared, 75% are likely to click on it while 53% will buy the advertized item.
The two types of sharers also react on shared posts differently. Data gathered by Sociable Labs reflected that:

• 47% of Engaged Sharers click to discover a product they might buy, while 43% of Light Sharers do so to find out why their friend bought

• 41% of Light Sharers become interested in a link to get discounts, while 14% of Engaged Sharers are after great deals

• 12% of Engaged Sharers want to learn about their friends’ buying activities, while 9% of Light Sharers want to know why their friends chose a certain retailer

Who’s the bigger buyer?

Despite being less visible, Light Sharers (56%) engage in more sharing activities than Engaged Sharers (38%). When they see a friend’s shopping activity on a retailer site, they are 62% more likely to stay and shop. Engaged Sharers, however, are 57% more likely to make a purchase. Moreover, 53% of social shoppers are those who are highly engaged in their sharing, but a whopping 81% are the ones who are more silent with their sharing.

These findings only prove that when promoting your brand online, you might want to consider more of the unpublished reactions than the highly publicized ones.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
To build a truly customer-centric organization, your #CustomerExperience team must be highly emotionally intelligent.

Here are the 5 advantages of cultivating #EmotionalIntelligence among your #CallCenter staff: https://buff.ly/43uHbcu

----------
Connect with an #outsourcing firm that can deeply connect with your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CX #CustomerSupport
Open Access BPO
Open Access BPO2 days ago
Love knows no boundaries, and this month, we celebrate the beautiful #diversity that makes us who we are. 𝗣𝗿𝗶𝗱𝗲 𝗠𝗼𝗻𝘁𝗵 honors and uplifts the LGBTQIA+ community, their achievements, and their ongoing fight for equality.

Open Access BPO joins the LGBTQIA+ community in celebrating authenticity, acceptance, and love this #PrideMonth.

Let's all spread love in all of its forms! Happy Pride!

#WeSpeakYourLanguage
#PrideMonth #Pride2023
#OASpeaksWithPride
#OneWithDiversity
Open Access BPO
Open Access BPO2 days ago
#FlashbackFriday: Revisit an enlightening blog post that delves into the historic Stonewall Riots, a pivotal moment in #LGBTQIA+ history.

Let's honor those who paved the way for progress, sparking a movement that continues to inspire change today: https://buff.ly/3C9zdd8

#WeSpeakYourLanguage
#PrideMonth #InclusivityMatters
#PrideMonth #Pride2023 #PrideHistory
#OASpeaksWithPride #OneWithDiversity
Open Access BPO
Open Access BPO updated their profile picture.3 days ago
Open Access BPO
Open Access BPO3 days ago
Companies lose billions due to poor #CustomerService. But more than the monetary loss, giving customers reasons to leave can incur a far greater impact on your business.

Read: https://buff.ly/43xXepW

----------
Step up your #CustomerRetention game by #outsourcing to a #CustomerSupport expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerCare #CallCenterOutsourcing
Open Access BPO
Open Access BPO3 days ago
The idea that brands should add value to their customers' purchases and transactions is probably one of the most commonly talked about #CustomerService and retention strategies.

But what does "added value" really mean for customers?
Read: https://buff.ly/45Ahj0N
----------
Elevate customer experience by partnering with a #CallCenter that goes the extra mile 24/7: OpenAccessBPO.com/get-started/

#WeSpeakYourLanguage
#CustomerSupport #BPO
#CustomerExperience
Open Access BPO