What do Philippine call center agents need to increase productivity?

OABPO Blog Team Published on January 10, 2014

thinking-business-man
Having a monotonous type of work can cause one to lose productivity, which is a common hindrance to cubicle dwellers including Philippine call center agents.
Call center representatives deal with irate customers on a daily basis while meeting quota, so it’s no wonder they are prone to burnout, a major cause for work quality decline. So if your agents are unproductive, expect call waiting time and abandonment rate to double.
How can you prevent your employees’ productivity from spiraling down? There is a ton of ways to do so, but the following should be present in every productivity-inducing effort you carry out:

Comfort

call-center-agent-pointing-on-icons

A comfortable work environment is a crucial factor in boosting productivity on the floor. Your employees’ workstation should have enough moving space and dependable office equipment, including chairs, desks, and lights. If any of these facilities cause distraction or discomfort, your workers’ attention will be divided between work and environmental irritants.

Motivation

A leader is called a leader for a reasonโ€”he leads and motivates others to strive to achieve a certain goal. Your call center employees should get motivation from you, be it in the form of encouraging words, fun activities, or gifts.

Purpose

Studies have concluded that workers are driven to perform their best when they feel that they contribute greatly to the business and have an impact on the customers. Remind your team about the importance of their role in the company so that they find purpose in every task they do.

Reward

Your team deserves a reward, especially if they endured times of immense pressure, such as the holiday season. For exceeding quotas or showing up for work when everyone else is celebrating with loved ones, you could give your team incentives or an extra time off. And for those who excelled in performance or showed leadership potential, why not put them up for a promotion?
It can be hard to stay focused and productive in a Philippine call center and in any other workplace. After all, everyone experiences downtime. It’s no sin, but it should be countered with the right measures to keep the business and everyone’s spirit up and running.

Join us on facebook
Open Access BPO 20 hours ago
Open Access BPO 22 hours ago
Open Access BPO 3 days ago
We're stepping into the future.

The next chapter of Open Access BPO is almost here.

Be part of it.
Open Access BPO 6 days ago
Over the years, you've known us as a trusted BPO partner. Now, we're stepping into the next chapter, just beneath the surface.

Fresh, thoughtful, and ready for what's ahead.

Be there to see whatโ€™s next.
Open Access BPO 41 days ago
For global businesses, #outsourcing has evolved beyond a cost-saving measure into a strategic pillar for building true business resilience.

๐—” ๐—ฟ๐—ฒ๐˜€๐—ถ๐—น๐—ถ๐—ฒ๐—ป๐˜ ๐—ผ๐—ฟ๐—ด๐—ฎ๐—ป๐—ถ๐˜‡๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ถ๐˜€ ๐—ผ๐—ป๐—ฒ ๐˜๐—ต๐—ฎ๐˜ ๐—ป๐—ผ๐˜ ๐—ผ๐—ป๐—น๐˜† ๐˜„๐—ฒ๐—ฎ๐˜๐—ต๐—ฒ๐—ฟ๐˜€ ๐—ฑ๐—ถ๐˜€๐—ฟ๐˜‚๐—ฝ๐˜๐—ถ๐—ผ๐—ป๐˜€ ๐—ฏ๐˜‚๐˜ ๐—ฎ๐—น๐˜€๐—ผ ๐—ฎ๐—ฑ๐—ฎ๐—ฝ๐˜๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—ฒ๐—บ๐—ฒ๐—ฟ๐—ด๐—ฒ๐˜€ ๐˜€๐˜๐—ฟ๐—ผ๐—ป๐—ด๐—ฒ๐—ฟ.

โ“ How do you future-proof your business in an unpredictable market?
โ“ What is your approach to building a business that is built to last in an unpredictable market?

Learn more about creating an unbreakable business model, continue the conversation with us over at: https://buff.ly/N4b8hOD

________________________________
Brands trust Open Access BPO in building resilience, with our customized solutions and a diverse, multilingual workforce that strengthens their operations.

Don't wait for the next market shiftโ€”connect with us now to start building your unbreakable business:
https://buff.ly/rWaK05N

#WeSpeakYourLanguage
#PhilippineCallCenters #BusinessContinuity
#BusinessResilience #StrategicOutsourcing
#B2B #FutureProofing #BusinessAgility
Open Access BPO 56 days ago
Disasters can happen at any time. So, if you're thinking about #outsourcing to a #CallCenter.

The best thing you can do to ensure your ops' resilience is to choose an #OutsourcingPartner with robust #DisasterRecover and #BusinessContinuity strategies.

Here's why and how (plus tips for implementing a successful outsourcing strategy):
https://buff.ly/Zf9nscz

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Open Access BPO's commitment extends beyond exceptional #CX.

Our robust information security strategy ensure the protection of your data, even in times of disaster: https://buff.ly/TVHntWT

#WeSpeakYourLanugage
#PhilippineCallCenters #DisasterPreparedness
#BusinessResilience #RiskManagement
#CrisisManagement #EmployeeSafety