What do Philippine call center agents need to increase productivity?

OABPO Blog Team Published on January 10, 2014

thinking-business-man
Having a monotonous type of work can cause one to lose productivity, which is a common hindrance to cubicle dwellers including Philippine call center agents.
Call center representatives deal with irate customers on a daily basis while meeting quota, so it’s no wonder they are prone to burnout, a major cause for work quality decline. So if your agents are unproductive, expect call waiting time and abandonment rate to double.
How can you prevent your employees’ productivity from spiraling down? There is a ton of ways to do so, but the following should be present in every productivity-inducing effort you carry out:

Comfort

call-center-agent-pointing-on-icons

A comfortable work environment is a crucial factor in boosting productivity on the floor. Your employees’ workstation should have enough moving space and dependable office equipment, including chairs, desks, and lights. If any of these facilities cause distraction or discomfort, your workers’ attention will be divided between work and environmental irritants.

Motivation

A leader is called a leader for a reasonโ€”he leads and motivates others to strive to achieve a certain goal. Your call center employees should get motivation from you, be it in the form of encouraging words, fun activities, or gifts.

Purpose

Studies have concluded that workers are driven to perform their best when they feel that they contribute greatly to the business and have an impact on the customers. Remind your team about the importance of their role in the company so that they find purpose in every task they do.

Reward

Your team deserves a reward, especially if they endured times of immense pressure, such as the holiday season. For exceeding quotas or showing up for work when everyone else is celebrating with loved ones, you could give your team incentives or an extra time off. And for those who excelled in performance or showed leadership potential, why not put them up for a promotion?
It can be hard to stay focused and productive in a Philippine call center and in any other workplace. After all, everyone experiences downtime. It’s no sin, but it should be countered with the right measures to keep the business and everyone’s spirit up and running.

Join us on facebook
Open Access BPO 2 days ago
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.

It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.

#OABPOCSWeek2025
#CSWeek2025 #MissionPossible
#CSWeek #WeAreOABPO
Open Access BPO 4 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ผ๐—ป ๐—–๐—ฆ ๐—ช๐—ฒ๐—ฒ๐—ธ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฑ:
๐—–๐—ฒ๐—น๐—ฒ๐—ฏ๐—ฟ๐—ฎ๐˜๐—ถ๐—ป๐—ด #TeamOABPO, ๐—ข๐˜‚๐—ฟ ๐—˜๐˜ƒ๐—ฒ๐—ฟ๐˜†๐—ฑ๐—ฎ๐˜† ๐—›๐—ฒ๐—ฟ๐—ผ๐—ฒ๐˜€

We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!

From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.

At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.

We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!

#OABPOCSWeek2025
#CSWeek2025 #MissionPossible
#WeAreOABPO
Open Access BPO 11 days ago
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ž๐—ถ๐—ฐ๐—ธ๐˜€ ๐—ข๐—ณ๐—ณ ๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ช๐—ฒ๐—ฒ๐—ธ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฑ

Open Access BPO launched its #CustomerServiceWeek 2025 celebration with an event honoring its #CustomerSupport teams.

This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.

A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.

#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.

#CSWeek2025
#OABPOCSWeek2025
#WeAreOABPO #MissionPossible
Open Access BPO 16 days ago
We're stepping into the future.

The next chapter of Open Access BPO is almost here.

Be part of it.