The holiday season is coming to an end, but your call center outsourcing team might just be starting to relax after days of answering calls after calls from rushing customers. They are probably paid double for working during special occasions when call volumes reach an all-year peak, but they deserve bigger rewards for sticking with you and doing their jobs when they could have spent the holidays with their families.
How can you reward your loyal call center representatives? Here are some of the things you can do:
Promote outstanding workers
Excellent performance deserves commendation, and what better award can you give than a promotion? A staff who stood out during hectic work seasons deserves appreciation and respect. If there’s an open position, and you believe that your worker possesses the skill and experience that qualify for leadership, then it might be time for him to climb the corporate ladder a step higher.
Give a paid day off
Surely, your employees are entitled to paid leaves, but it probably wouldn t hurt to add an extra day or two to their total accumulated leaves. After all, they did spend their time behind their computer screens when the rest of the world is enjoying the holidays. Why don t you allow them to alternately take the day off when call volumes start becoming more manageable after the holidays?
Let them choose their incentives
Giving gifts is one thing; receiving a wished-for present is another. There are various kinds of incentives where you can get gifting ideas, but it could be a lot better if you let options be available and ask your staff personally about what they want to get, as it shows that you value their feedback and choices. It’s also a good idea to implement a “rewards program” where they can build up prizes based on performance and then redeem those when they reach a certain achievement level. This would not only make them feel appreciated but it can also motivate them to work harder.
Make your meetings fun
Make your meetings, workshops, and the workspace itself fun so that your call center representatives will look forward to a pleasant experience each time they show up at work. If possible, treat conferences as get-togethers, hold them in a light environment, and use them as opportunities to spew words of encouragement and gratitude for helping your company grow.
Can you think of other rewards? Do you give any of these to your call center representatives? If yes, then you are most likely on the right track, and you are probably leading a productive staff in a healthy work environment. Keep it up!
