What holiday rewards can you give your call center outsourcing staff?

What holiday rewards can you give your call center outsourcing staff?

OABPO Blog Team Published on December 26, 2013

call-center-outsourcing
The holiday season is coming to an end, but your call center outsourcing team might just be starting to relax after days of answering calls after calls from rushing customers. They are probably paid double for working during special occasions when call volumes reach an all-year peak, but they deserve bigger rewards for sticking with you and doing their jobs when they could have spent the holidays with their families.
How can you reward your loyal call center representatives? Here are some of the things you can do:

Promote outstanding workers

call-center-outsourcing--

Excellent performance deserves commendation, and what better award can you give than a promotion? A staff who stood out during hectic work seasons deserves appreciation and respect. If there’s an open position, and you believe that your worker possesses the skill and experience that qualify for leadership, then it might be time for him to climb the corporate ladder a step higher.

Give a paid day off

Surely, your employees are entitled to paid leaves, but it probably wouldn t hurt to add an extra day or two to their total accumulated leaves. After all, they did spend their time behind their computer screens when the rest of the world is enjoying the holidays. Why don t you allow them to alternately take the day off when call volumes start becoming more manageable after the holidays?

Let them choose their incentives

Giving gifts is one thing; receiving a wished-for present is another. There are various kinds of incentives where you can get gifting ideas, but it could be a lot better if you let options be available and ask your staff personally about what they want to get, as it shows that you value their feedback and choices. It’s also a good idea to implement a “rewards program” where they can build up prizes based on performance and then redeem those when they reach a certain achievement level. This would not only make them feel appreciated but it can also motivate them to work harder.

Make your meetings fun

Make your meetings, workshops, and the workspace itself fun so that your call center representatives will look forward to a pleasant experience each time they show up at work. If possible, treat conferences as get-togethers, hold them in a light environment, and use them as opportunities to spew words of encouragement and gratitude for helping your company grow.
Can you think of other rewards? Do you give any of these to your call center representatives? If yes, then you are most likely on the right track, and you are probably leading a productive staff in a healthy work environment. Keep it up!

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO3 days ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO6 days ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
Ensure business growth and program deployment by choosing the right outsourcing company to back up your #CallCenter processes. See how Open Access BPO effectively launches client programs with its flexible #outsourcing implementation approach: https://zcu.io/1EtL

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Your frontline #CallCenter agents play a vital role in fulfilling your commitments to your clients. Recruit the right people to make sure your #CustomerService strategies are implemented effectively: https://zcu.io/dPNj

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
The past year taught the industry that unforeseen events can have a drastic impact on businesses. But in the same way, we learned that it was possible to conquer them and turn them into opportunities for #growth.

Read more: https://zcu.io/4dWY

#WeSpeakYourLanguage #BusinessContinuity