What holiday rewards can you give your call center outsourcing staff?

What holiday rewards can you give your call center outsourcing staff?

OABPO Blog Team Published on December 26, 2013

call-center-outsourcing
The holiday season is coming to an end, but your call center outsourcing team might just be starting to relax after days of answering calls after calls from rushing customers. They are probably paid double for working during special occasions when call volumes reach an all-year peak, but they deserve bigger rewards for sticking with you and doing their jobs when they could have spent the holidays with their families.
How can you reward your loyal call center representatives? Here are some of the things you can do:

Promote outstanding workers

call-center-outsourcing--

Excellent performance deserves commendation, and what better award can you give than a promotion? A staff who stood out during hectic work seasons deserves appreciation and respect. If there’s an open position, and you believe that your worker possesses the skill and experience that qualify for leadership, then it might be time for him to climb the corporate ladder a step higher.

Give a paid day off

Surely, your employees are entitled to paid leaves, but it probably wouldn t hurt to add an extra day or two to their total accumulated leaves. After all, they did spend their time behind their computer screens when the rest of the world is enjoying the holidays. Why don t you allow them to alternately take the day off when call volumes start becoming more manageable after the holidays?

Let them choose their incentives

Giving gifts is one thing; receiving a wished-for present is another. There are various kinds of incentives where you can get gifting ideas, but it could be a lot better if you let options be available and ask your staff personally about what they want to get, as it shows that you value their feedback and choices. It’s also a good idea to implement a “rewards program” where they can build up prizes based on performance and then redeem those when they reach a certain achievement level. This would not only make them feel appreciated but it can also motivate them to work harder.

Make your meetings fun

Make your meetings, workshops, and the workspace itself fun so that your call center representatives will look forward to a pleasant experience each time they show up at work. If possible, treat conferences as get-togethers, hold them in a light environment, and use them as opportunities to spew words of encouragement and gratitude for helping your company grow.
Can you think of other rewards? Do you give any of these to your call center representatives? If yes, then you are most likely on the right track, and you are probably leading a productive staff in a healthy work environment. Keep it up!

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO15 hours ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
• staffing
• training
• quality assurance, and
• service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO2 days ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO
Open Access BPO6 days ago
#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

----------
Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO1 week ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO1 week ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

----------
Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO