Every Philippine call center (or perhaps every company there is) orients its newly hired customer service representatives (CSRs) about their function. It’s a part of the process of transitioning the recent hires into fully functional assets of the company. Even during the interview or recruitment stage, CSR hopefuls are given an overview about the duties […]
Companies apply best practices to ensure that their every actionโbetween colleagues and in front of customersโlives up to the brand identity they uphold and the benchmarks of the industry where they belong. Best practices are particularly observed in customer service delivery and call center training of outsourcing firms in the Philippines or any top business […]
It s normal for businesses, even established and successful ones, to receive negative customer feedback. Some companies welcome negative comments, while others prevent their customers from voicing them out. It s true that bad reviews can affect how people will view your brand, especially when these are made available on public platforms like social networks […]
We’ve already established in a previous blog post that call center recruitment is a customer service function. It needs to apply the same customer-centric practices that agents use so that recruiters can attract potential company assets instead of drive job applicants away. This is why outsourcing firms that provide global clients inbound customer service solutions […]
Telephone or call recording has become one of the many standard procedures when it comes to automated call management. It enables a business to monitor calls for quality assurance purposes. But some businesses include this function without having a clear plan on how to use the recordings afterward. Since almost every business does it, then […]
Sales is one of the most important functions of a company, mainly because it takes care of the money inflow that fuels the whole business’ operations. It’s the same reason behind many companies’ decision to outsource sales to call center supports service firmsโthey want to get this function right to stabilize their profit-generating activities. Despite […]
Companies spend a lot of money on advertising campaigns annually in the hope of making their brands known. Sure, advertising is a must for every business aiming to widen the scope of its market base, but does the goal of getting your name out there triumph over the task of ensuring quality customer experience? The […]
Legal processes are meant to be strictly between the company and their in-house legal team or law firm. But for the non-core tasks around those legal processes, many businesses are finding it beneficial to outsource to the Philippines or other offshore locations. Entrusting your non-core legal tasks to what you deem a reliable business process […]
Even with lots of preparations, startup customer service mistakes can still happen. Here are seven that owners aren’t aware of. Launching a startup is a thrilling venture, but the path is filled with unique challenges. One area where startups often stumble is in delivering effective customer service. This is why today, we’ll take a look […]
Angry customers are considered as staple elements in firms that offer inbound customer service solutions, be it in the Philippines or any other top outsourcing destination. No matter how impeccable your company is in producing goods and serving your market, there will always be someone who encounters a problem with your products and contact you […]