 
	
		
		
		
			Ask any employee if they are in favor of a 4-day work week, and their answer might be a definite “yes”. But should call centers consider this? The traditional 5-day...
					
		
	 
                                                
                        
	
	
	
	
	
	
	
	
	
	 
	
		
		
		
			Everybody says speed is king in customer service. Do you agree? You’re probably already tired of hearing customer relations experts going on and on about speed. The case for fast...