Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Customers don’t want robotic, overly formal customer service. They want conversations—real, humanized conversations. As customers are becoming smarter about which brands to trust, it’s becoming clear that the future of...
Customer engagement is such a challenging task. In fact, there are several pitfalls you need to avoid to keep your business standing. Did you know that 73% of customers now...
As a sales strategy, storytelling allows brands to create a common ground with customers. Brands are able to humanize themselves through storytelling. By relaying captivating anecdotes to customers, they effortlessly...
Customer-centric outsourcing services are built from feedback generated from various touchpoints. Philippine call centers rose as a promising location for outsourcing for one primary reason: they ve mastered the art...
Now that data and various tech tools help brands innovate and provide better services, should we expect them to slow down on outsourcing? Brands have long considered outsourcing as an...
Speech analytics has the power to transform contact centers into insight-driven organizations. Classified as a high-value subset of data analytics, speech analytics has become one of the most in-demand call...
The Philippine government along with leading stakeholders honored several cities in key provinces for their growing contribution to the country’s information technology-business process management (IT-BPM) industry. In a report, the...
Call centers all over the world are growing at commendable rates, thanks to cloud solutions and other customer service technologies. Energized by the proliferation of cloud solutions and other tech...
The fact that many entrepreneurs often don t realize is that it takes only a few clicks to build customer loyalty. The plethora of platforms that customers use to talk...
Forecasts for the Philippines’ healthcare outsourcing sector remain positive, especially with the help of promotional efforts by the government. Aiming to expand employment and attract new investments, the Department of...
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.
From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.
This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.