It’s always bad news to see customers leave your establishment frustrated. For retailers that have long been geared up for moments like this, however, seeing customers go is never an alarming scenario. And by “geared up,” we mean having an extension of their brick-and-mortar operations either to a Philippine call center or to their own […]
There are many reasons why soliciting feedback from customers, either personally or through your outsourced call center in the Philippines, can help your business. Customer feedback can reveal your weak and strong areas. This knowledge can then guide your product development and training efforts. Actively seeking for suggestions is also a sign that you value […]
Persistence is both an art and a highly valued skill in every call center in the Philippines, particularly those that handle outbound sales accounts. It is an important part of training telemarketers so that they can promote the products they represent without crossing the line between persistence and annoyance.
Call centers in the Philippines have been consistently taking the country’s business process outsourcing (BPO) industry to great heights by earning the sector acclaims and positive reputations from foreign markets. While the industry’s immense contribution play a big role in driving the Philippine economy towards the road to stability it currently takes, counterparts from neighboring […]
Giving customers access to a customer service knowledge base is a great way to be proactive. Instead of having to speak with representatives from your outsourced call center in the Philippines, your customers can now find self-help information however and whenever they need it. Since every brand must provide exceptional customer experience, creating more customer […]
When we explained that customer experience thrives on the collaboration of every role in a company, we pointed out that that the employees failure to recognize this hints work culture issues. This is why call centers in the Philippines (or any top outsourcing hub the world) reinforce the thinking that customer service is the duty […]
When your customers reach out to your outsourced call center in the Philippines and express the desire to cancel their subscription from your services, should you exhaust all possible ways to salvage their trust or should you just give up and let them leave effortlessly? Is it right to train your customer service representatives to […]
It’s an established notion that for customer service to be deemed successful, the business must be able to deliver what the customer requires. This is why first-contact resolution and other results-based metrics are strictly prioritized by Philippine call centers and customer care units of most companies. Problems should indeed be countered with an effective fix, […]
Modern customers expect a lot from businesses especially when it comes to customer service. If you are outsourcing to a call center in the Philippines, it s not enough for you and your outsourcing partner to just keep an eye on your customer support team s efficiency and reliability. You need to think of ways […]
In order to fulfill your role as an online content moderator or community manager effectively, you must get to know the members of your online community. Primarily, you must understand why they chose to be part of your circle in the first place. Knowing the factors that motivated them to sign up as community members […]