Content moderation rules sometimes differ from site to site. The leniency and strictness of the guidelines depend on the types of content being moderated and the overall image that the website wants to project. Posting rules of image-sharing communities, for example, lean more on the technical aspects to ensure that submissions pass the photo quality […]
Outsourcing to China, specifically its manufacturing sector has been recently blamed for the worsening air quality in some parts of the US. Should this type of unintended consequence cause alarm forย call centers in the Philippines? Unlike production outsourcing, call center operations don’t involve massive chemical use and smoke emissions, but this doesn’t excuse Philippine contact […]
Every Philippine call center makes use of customer feedback in order to measure the effectiveness of their customer service initiatives. The comments highlighted on these feedback forms are considered as a quick alternative to commissioned market researches. With these, business process outsourcing (BPO) companies are able to improve their strategies, keep their consumers happy, and […]
Outsourced call centers hold within it a treasure chest of potential, with businesses leveraging the expertise of Philippine call centers to streamline operations and reduce costs. The Philippines has established itself as a global outsourcing hub, known for its skilled workforce, cost-effective services, and cultural affinity to Western markets. Yet, there’s an aspect that often […]