Hiring tech talents is a feat for most call centers, but the problem is that they don t know who to look for or where to look. Open Access BPO shares insights on tech talent hiring to guide businesses in finding their future company assets.
Hiring tech talents is a feat for most call centers, but the problem is that they don t know who to look for or where to look. Open Access BPO shares insights on tech talent hiring to guide businesses in finding their future company assets.
Big Data Architect, Data Scientist, and Cloud Service Specialistโthese are just some of the positions that didn’t exist before digital technology took over the business scene. Open Access BPO lists down eight job titles that only came to be in 2008. The ever-evolving business landscape has been catalyzing workplaces all over the world, and along […]
Web content management is one of the business process outsourcing (BPO) services in the Philippines that businesses from all over the world entrust to the country. How do Philippine firms excel at this service? Open Access BPO shares some of the ways how.
Before outsourcing to a call center in the Philippines, know whether your prospective vendor could take advantage of modern innovations to personalize customer service. Open Access BPO explains the importance of personalized service and how to achieve it. Businesses need to provide several factors to customers to be able to earn their trust. A company […]
Before outsourcing call center solutions to the Philippines, one of the things you must determine is the type of agents you need to hire. Open Access BPO will help you decide if your call center team should be composed of generalists or specialists. Call center agents are classified into two main categories: the generalists and […]
Some angry people call contact centers to vent, while others threaten to get what they want. How should CSRs face these customers? Open Access BPO advises how each type of angry customer should be treated.
The outsourcing industry owes much of its growth to the Generation Y, which mainly makes up the call center workforce. However, retaining millennials remains to be a challenge for most companies. Open Access BPO shares some tips on how to maximize the tenure of young professionals in the industry.
Call center metrics and KPIs are used interchangeably, but did you know that there’s a key difference between them? Read more to find out. Distinguishing between call center metrics and key performance indicators (KPIs) is crucial for effective operational evaluation in outsourcing firms. Although these terms are often used interchangeably, they carry subtle distinctions that […]
Multilingual tech support remains on high demand, and there are different types of agents who can do this. Which type best suits your brand? It’s always been a challenge for businesses to provide effective multilingual tech support to meet the diverse needs of their customers. With customers expecting seamless communication and timely assistance in their […]
A January report by MarketsandMarkets forecasted that the global healthcare information management (HIM) market will undergo a 10.8% compound annual growth rate (CAGR) and reach the $189 million worth by 2018. It also suggested that in the next four years, HIM services will dominate the outsourcing business, as it will prompt vendors to offer services […]