Makati, Philippines - An archipelago situated in Southeast Asia, the Philippines is quickly establishing itself as a leading provider of business process outsourcing (BPO) services. The officiating body of the contact center industry in the Philippines, Information Technology and Business Process Association of the Philippines (IBPAP) released staggering reports of how the country performed in the previous fiscal year.
According to the data, the BPO in the Philippines exceeded its targets for the last year. The annual revenue grew 18%, from 2011′s $11 billion to $13 billion in 2012. The number of workers in the industry increased as well. From 640,000 workforces in 2011 there are now 780,000 employees in call centers in the Philippines. This marks a 21.8% increase in the workforce, and it is expected to rise further to 926,000 workers this year.
The local government projects revenue of $25 billion by 2016, along with 1.3 million workers in the industry. The same source said that the country led the industry in terms of voice-based BPO, which dominates two-thirds of the industry.
These figures indicate that the BPO services and outsourcing in the Philippines are indeed gaining traction in the country. With the aforementioned figures, it is unsurprising that more and more professionals are considering careers in outsourcing firms in the Philippines.