4 Words telemarketing agents should use during sales calls

4 Words telemarketing agents should use during sales calls

OABPO Blog Team Published on September 17, 2014

4 Words telemarketing agents should use during sales calls- Open-Access-BPO
Business to business telemarketing agents constantly face the challenge of finding out how to use their conversation skills in closing sales deals with clients. Telemarketing is twice as hard as face-to-face sales presentations because outbound sales agents can t utilize their own and their prospects body language to navigate the conversation and make it more compelling.

The language your sales team uses during sales calls is therefore a crucial factor that can make or break your sales productivity. Telemarketers must be taught about words to use during a sales call in order to convince business representatives to seal the deal. Here are some focus words that can create a great impact on the purchasing decision of your business prospects:

4 Words telemarketing agents should use during sales calls- Open-Access-BPO--

1. “Must”

Product features show how your prospects can use your merchandise, but it s the promised benefits that will ultimately convince them to make a sale. If you present your product as something that is generically good, your prospects won t see the exact value it can bring to them. Instead of narrating how to use your product, prove to your prospects how it can change their lives for the better. They must know why your product answers their need and not just their want.

2. “Special”

If your business offers products or services that are made available by other established brands, the best way to close a deal is by proving how you stand out from the competition. Explain what makes your product special or unique. Do you have an exclusive offer for first-time buyers? Does your business reward loyalty? Prospects must learn that they can expect significant changes by using your product. The reason why you re calling clients is to make a sale. But, what will truly make them do so is knowing that you have the best, and not just one of the many, solution to their woes.

3. “True”

When you use words that are related or synonymous to “real” or “honest”, you are trying to establish a more solid connection with the client by projecting an image of credibility and trustworthiness. This means that the arguments you use in persuading prospects to buy your product must be based on solid facts. By making use of user testimonials that portray real life experiences of other customers instead of exaggerated claims, you can convince more clients to do business with you.

4 Words telemarketing agents should use during sales calls- Open-Access-BPO---

4. “Now”

Including a date or time frame in your sales call can create a sense of urgency that will make buying your product an immediate or necessary move for your prospects. Don t break the momentum by giving customers the option of calling you in case they finally made a decision. If your prospects request for time to think things over, set a schedule for a follow-up call and get back to them on the agreed time. And when they are ready to purchase your products, don t delay the processing of the sale. Be specific with dates and carry out sales tasks as soon as possible.

Needless to say, you can t make a successful sales offer by just mentioning these terms during your sales talk. These aren t magic words that will instantly elicit positive purchasing decisions. It all boils down to fully understanding what ideas these focus words emphasize and strategically combining them to create a winning sales speech.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO5 hours ago
The pandemic challenged every company's ability to respond to unforeseen events.

Open Access BPO's quick and effective recovery framework enables our programs to stay open 24/7 throughout #COVID19. Here's how.

#WeSpeakYourLanguage #Outsourcing #BusinessContinuity
Open Access BPO
Open Access BPO7 hours ago
China is one of the strongest and most dynamic economies in the world. Look out for these industries to make the most of the business opportunities the Chinese market can offer: https://zcu.io/MCRo

#WeSpeakYourLanguage #Offshoring #Outsourcing
Open Access BPO
Open Access BPO2 days ago
Multilingual #CallCenter Open Access BPO has strategic locations that support high-end infrastructure, redundant resources and a network of dedicated professionals that will help businesses address the unique needs of their target market.

Learn more about our global delivery sites here: https://zcu.io/aLAm

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
Call centers cannot afford data loss. However, circumstances like hardware glitches, #cyber attacks, and natural disasters can lead to this.

How do you protect the lifeline of your #CallCenter in such cases? Find out in this blog: https://zcu.io/bjPx

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
Your customer service defines your business. The first step to ensuring that you do the right thing is to adapt the language that helps you deliver excellent #CustomerSupport: https://zcu.io/JRI2

#WeSpeakYourLanguage #CustServ #CallCenter
Open Access BPO
Open Access BPO1 week ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService