7 Types of clients you should avoid at all costs

Faith Ocampo Published on December 15, 2015

evil-employees-wearing-paper-bag-masks
Entrepreneurs have always lived by the overused mantra “The customer is always right.” When you think about it, it s actually genius because this one-liner serves as a forceful reminder to everyone in the service sector to fully embrace their customers.
But what if your customers aren t always right?

In the B2B marketplace, the mantra of entrepreneurs is a little different. When they look at their prospects, they look at their overall value, which includes their financial capacity, business outlook, goals, and whether they d make good business partners. The possibility of a long-term business partnership necessitates B2B marketers to choose their clients very carefully and aim to capture high-value prospects.

To guide you in choosing future clients, we compiled a list of the seven types of clients your B2B firm is better off without.

1. The contract breacher

sneaky-businessman-watching-victim-sign-contract

Don t let the contract breacher fool you. Everything about them may look and seem legitimate, but they play the dirty tricks once the contract is signed. They ll find ways to violate your agreement, ask for unreasonably huge discounts, or make unnecessary demands. You should learn to say a firm “no” to these types of clients.

 

2. The proposal thief

middle-aged-businessman-holding-glasses-listening-to-presentation

They seem like an overly thorough client so they ll ask you to pitch a comprehensive, detailed proposal. But the moment you do, they ll just use your ideas to get more out of their current vendor.

You can avoid the proposal thief by seeking out a meeting with a firm s top-level executives so that you can personally present your insights to them.

 

3. The secretive one

bearded-businessman-covering-mouth

The secretive one seeks help but not really. They won t tell you directly how you can help them. Instead, they keep you in the dark and you re clueless about what they really need from you. As a result, you can t create a sound strategy to sell your idea.

If you ve tried directly asking them how you can help them but they won t budge, it s best so simply move on to your next prospect.

 

4. The law-bender

businessman-in-the-dark-holding-glowing-key

Some clients don t have the patience to stick to legal ways of doing business. They tend to operate within loopholes, and they expect their current vendors to do the same. No matter what, you should refrain from associating with these kinds of clients.

 

5. The meeting dodger

businessman-alone-in-meeting

We understand that the B2B marketplace is filled with busy entrepreneurs, but this is no excuse to consistently ditch meetings and other scheduled appointments. If a client repeatedly cancels on you at the last possible minute or is simply nowhere to be found, take it as a sign that they don t care about your future business partnership as much as you do.

 

6. The fake client

worried-secretive-employee

The fake client s worst habit is making false claims about who they are and the role they play in a company. They ll claim to be a top-level manager and you ll find later on that they don t really have a say in the firm s decision making process.

 

7. The contacts hoarder

sneaky-businessman-covering-laptop

They think they can siphon off a list of high-profile prospects from you by pretending they need your services. In reality, they re after one thing: your network and contacts. If you ever encounter one, it s best to confront them and then offer your expert advice on how they can build quality connections in the industry.

 

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO 2 days ago
Gaining a leg up on the global competition means so much more than speaking your customer's langauage.

Understand their culture and you stand to capture the international market: https://buff.ly/3W2ODcL

----------
Outsource with a #MultilingualCallCenter that will help you establish a strong foothold in your global markets: https://buff.ly/4bDl6Mj

#WeSpeakYourLanguage
Open Access BPO 2 days ago
Open Access BPO hosted a successful #Pride celebration, fostering a spirit of #inclusivity and community.
Attendees enjoyed a lively atmosphere with video showcases, band performances, and a drag queen showcase.

The event highlighted our commitment to #diversity and inclusion within the workplace.

𝗛𝗲𝗮𝗱 𝘁𝗼 𝗼𝘂𝗿 𝗯𝗹𝗼𝗴 𝗳𝗼𝗿 𝗮 𝗳𝘂𝗹𝗹 𝗿𝗲𝗰𝗮𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗲𝗽𝗶𝗰 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗼𝗻: https://buff.ly/4cXfjSS

----------
Open Access BPO is a dedicated employee-centric #outsourcing firm that champions a culture of respect and appreciation for all, regardless of background or identity.

Outsource to gain a #CX team and a strategic employee-centric operations management without losing your focus on growing your business.
Partner with us today: https://buff.ly/4cWE95y

#WeSpeakYourLanguage
#OneWithDiversity #PrideMonth
#Pride2024 #CelebratePride
#OABPOSpeaksWithPride
Open Access BPO 4 days ago
You need skilled and creative #CustomerService agents to wow your customers.
But #hiring the right people to engage with your consumers can be difficult for many brands.

Here's how to tweak your #recruitment strategies to get the best #CX experts: https://buff.ly/3zJNPSn

----------
Or you can outsource to Open Access BPO and we'll do the recruitment and training for you.

Send us a message today to set up your own team of #CX specialists: https://buff.ly/3VZNHG3

#WeSpeakYourLanguage
#outsourcing #CSat
#CustomerExperience
Open Access BPO 5 days ago
Aside from the different accents, Americans and Britons have different attitudes when talking to #CallCenter agents.

Here's what agents have to know about both types of English-speaking Westerners when providing #CustomerService: https://buff.ly/3WdNKPW

----------
Anticipate and exceed your global customers' demands with a multilingual #CX expert: https://buff.ly/3WbhEnR

#WeSpeakYourLanguage
#CustomerExperience #CX
Open Access BPO 5 days ago
Great #CallCenter agents rely on strong Team Leaders for guidance and motivation. But even the best intentions can be overshadowed by negative leadership habits.

Check out our blog post for 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗰𝗼𝗺𝗺𝗼𝗻 𝗽𝗶𝘁𝗳𝗮𝗹𝗹𝘀 𝘁𝗵𝗮𝘁 𝗰𝗮𝗻 𝘀𝗮𝗯𝗼𝘁𝗮𝗴𝗲 𝘆𝗼𝘂𝗿 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 (plus insider tips for becoming a stellar leader who inspires your team and drives results!): https://buff.ly/4eWMurQ

----------
Ready to man your brand's with the premier #CX team?

Find great call center agents and leaders to help manage your brand's growth when you partner with Open Access BPO: https://buff.ly/3WdMbBy

#WeSpeakYourLanguage
#CustomerExperience #CustomerService
#CallCenterManagement #ContactCenters
#CallCenterLeadership #LeadershipQualities
#EmployeEmpowerment
Open Access BPO 9 days ago
Open Access BPO Makati picked up where our Davao colleagues left off in #PrideMonth celebrations.

Here are some of the highlights in last Friday's Pride Party at The Enderun Tent: https://buff.ly/4cHNoa9
Open Access BPO