Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
You’ve probably heard these real-life horror stories of call center fraud. In July 2015, an Australia-based finance company had to pay more than $1 million to 30 of its customers...
Being a bit paranoid about your firm’s online security may help your case if you’re preparing against cybercriminals. You have all the reasons to take this matter seriously, as the...
Multilingual call centers support global brands throughout any challenge. Here are eight ways on how this empowerment is done. The digital age has opened up new avenues for businesses to...
In the first half of this feature, we discussed how video game companies manage to stay at the forefront of the digital entertainment industry. They have perfected, and continue to...
There can be many reasons why customers lose their trust in a brand. Poor service, not being able to deliver on the initial promise, and failing to listen to customers...
Taiwan’s doors are wide open for investors from all parts of the world. Its business-friendly policies, close ties with powerful industries such as China, and strategic location continue to capture...
Marketing technology refers to the range of devices and software that play a crucial function in helping businesses navigate the digital ecosystem. They’re the necessary tools that link brands with...
Hashtags have become a vital part of posts in any social media platform. But are they necessary in social media customer service as well? Social media has emerged as a...
Customer reviews play two contrasting roles: they can either create a buzz around your brand or kill everyone else’s interest in your products. We all prefer the former, but it’s...
No one can deny the ingenuity of the world’s top video game developers. Whether we identify as gamers or not, what we’re seeing is an unparalleled unfolding of a successful...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.