Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
Multilingual outsourcing firm Open Access BPO recently organized a cybersecurity exercise to test their breach detection, response, and recovery strategies, ensuring data security for their employees and clientele. These past...
Multilingual call center Open Access BPO reaffirmed its commitment to keep its employees safe with its health and safety protocols and its recently concluded COVID-19 vaccination campaign. The Let’s Get...
NEW YORK CITY, USA, November 10, 2021—Over 30,000 runners participated in the 42-kilometer TCS NYC Marathon on November 7. Among the marathoners is Open Access BPO employee Alessio Urbani who...
Open Access BPO is once again participating in the TCS New York City Marathon, set to take place this Sunday, November 7. The multilingual call center joins the prestigious event...
Open Access BPO, a multinational business process outsourcing (BPO) firm, announced that its flagship facility in Makati, Philippines received Safety Seal Certification from the Department of Trade and Industry. This...
LAS VEGAS, Nev., Oct. 20, 2021 — Multinational business process outsourcing (BPO) firm, Open Access BPO, announced the relocation of its Las Vegas office to accommodate its expanding operations. This...
Davao has long been recognized as a major global city in the Philippines. Its economic strength, agile technical capabilities, progressive city infrastructures, and population of qualified professionals make it a...
MAKATI CITY, Philippines, September 2, 2021— Multilingual outsourcing firm, Open Access BPO, announced that it has achieved compliance with the General Data Protection Regulation (GDPR) legislated by the European Union...
Multiculturalism is an indelible part of Open Access BPO’s daily operations. Our global offices in the Philippines, China, Taiwan, and the US house multilingual talents from different backgrounds. We embrace...
MAKATI CITY, Philippines, June 08, 2021 — Multilingual call center, Open Access BPO, announced its official membership in the Contact Center Association of the Philippines (CCAP). CCAP is a non-profit...
When agents leave, brands face constant hiring, long training cycles, and inconsistent service. All of these cau dents on customer trust and brand loyalty.
Outsourcing BPO support gives your team the bandwidth to focus on the full customer journey. Among many benefits, a strong #outsourcing partner can:
• Simplify every interaction
• Improve satisfaction
• Support business growth
• Provide 24/7 customer support
• Scale operations with ease
• Adapt quickly to evolving customer needs
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Your #CX strategy deserves a partner who can deliver seamless, scalable support.
Open Access BPO helps businesses like yours transform every interaction into loyalty and growth.
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In our blog post, we explain how AI helps agents focus on complex issues while handling routine tasks behind the scenes. That means faster responses and deeper #CustomerCare.
This matters if you run or manage outsourced #CX teams and want scalable quality, while keeping human empathy at the core.
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