Open Access BPO: 6 Years in the Heart of Davao

Luis Anthony Oliveros Published on September 24, 2021

Davao has long been recognized as a major global city in the Philippines.

Its economic strength, agile technical capabilities, progressive city infrastructures, and population of qualified professionals make it a sustainable location for offshore investments. Local organizations and foreign analysts frequently recognize Davao’s attractiveness for business process outsourcing (BPO) and call center operations.

Open Access BPO launched its operations facility in the middle of this bustling city in 2015. Davao hosts one of the BPO company’s six global offices and second operations site in the Philippines.

Now in its sixth year, with the growth of its programs and workforce, Open Access BPO Davao continues to be the firm’s stalwart campus down south.

Diverse solutions for a changing world

Open Access BPO expanded with its southern facility to offer diverse locations in the Philippines and access to highly qualified talent.

“Davao provides educated and skilled English-speaking agents with substantial savings over our operations in Makati, Taipei, and Las Vegas.” CEO Benjamin Davidowitz stated. “More importantly, Davao’s operation meets Open Access BPO’s high standards of customer satisfaction and client metrics.

Our Davao office launched its first program shortly after the unveiling of its 546-square-meter campus.

Our Davao family continues to grow as we roll out new programs and expand current ones, with operations running 24/7 to ensure prompt and proactive support for our clients. It is currently responsible for running six programs across different industries, including healthcare, IT and software development, service/gig economy, and cloud service management.

We have over 200 skilled agents, their program leaders, and other campaign support teams, managing client-customized processes and initiatives that heighten customer experienceโ€”from recruitment and training to quality assurance and performance development.

Open Access BPO Davao leads the march to provide quality solutions like data entry and data management to multinational firms looking to expand in Asia and Europe.

Open Access BPO Davao during the pandemic

Our responsive business continuity strategies ensure that service delivery remains unhampered even as we keep our people safe from the threats of COVID-19.

Constant communication between the teams, their clients, and their customers was maintained throughout this period of blended work setups and remote team management. With this in place, we have been providing seamless and uninterrupted services to our partners no matter what may threaten productivity and service delivery.

Our Davao coworkers were also among the first in the company to be vaccinated against the virus. This was through a vaccination initiative mobilized in cooperation with several BPO firms and the Davao local government unit.

On to continuous growth

An upcoming expansion, still in the early stages of planning, is set to develop a larger office space to accommodate more seats and service more clients. The new facility is being developed to comply with the health and safety specifications to future-proofing Open Access BPO’s Davao operations for the new normal and beyond.

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Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
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