If your business uses email as a customer service channel or as one of your outsourced call center support services, you probably send your customers dozens of emails a day....
A survey commissioned by Freelancer.co.uk revealed that more and more small businesses in the United Kingdom are turning to outsourcing for the same reasons that entice bigger companies to send...
As a business that relies on the support received from your customer base, ensuring that your customers remain satisfied and loyal is your main task. Measuring their satisfaction with the...
In some companies, all customer engagement activities, including those handled by outsourced call center support services, are strategized and managed by the designated Chief Customer Officer. Businesses attest to this...
Today’s tech-driven industries have made multi-channeling a must for customer service delivery. This is exactly why web-based tools are indispensible for business process outsourcing (BPO) firms that offer call center...
Aligning customer service and marketing is an often-emphasized move that many businesses swear by as the secret behind success. Any call center that operates inbound customer service in the Philippines...
Data released by the Philippine Statistics Authority (PSA) revealed that the Philippine government extended more than P100 million to various activities promoting business process outsourcing (BPO), including programming and call...
Social media marketing experts may soon readjust their strategies, as two of the biggest and most popular social networks today are setting sights on onsite shopping functions right on their...
Customer feedback is among the most valuable bits of information that a contact center should collect. In fact, clients should include effective feedback gathering methods as one of the criteria...
Contact centers in the Philippines use quality assurance (QA) methods to ensure that the services they deliver are of top-caliber. The methods can vary from firm to firm, and each...
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.