Key performance indicators, or simply KPIs, are used to measure the success of an organization or the progress of a crucial activity the organization undertakes. KPIs vary from industry to industry, company to company, and even department to department. Two businesses under the same industry may have a completely different set of KPIs, and similarly, […]
If you want your customers to be receptive to your calls, you shouldn’t let anything delay the delivery of your message. This is what Harris Interactive found out in an online survey conducted on behalf of software provider inContact.
Here’s a quick answer to the main question: No, a technical support call center is not the same as a help desk. It’s a common mistake to interchange the two terms because these units essentially have the same function—they answer queries from people to fix their technical problems. Certain aspects of their duties, however, separate […]
Image moderation can be done manually or automatically. With manual moderation, every photo goes through human moderators who check the submissions’ quality. Automated moderation, on the other hand, makes use of a program that performs that same checking, sorting, deleting, and other function that its human counterpart performs. Both types of moderation processes are efficient […]
Twitter has announced to completely redesign the layout of its members’ individual profiles. And along with the overhaul, there will be changes to the way social media marketing is done in the microblogging site.
Filipino fresh graduates wishing to take home a fat paycheck on their first job need not look any further than the Philippines. At least that’s what Salary Explorer says. The site reports the average salary for call center agents in the Philippines is around PhP 30,600, excluding allowances and other benefits. Online lender Digido listed […]
We explained before that the success of multi-channeling inbound customer service through social media lies on the social networks you use to deliver customer care. These tools are the ones your customers use the most or the sites they visit often. While there is a plethora of social media sites and apps available for brands […]
The Associated Chambers of Commerce and Industry of India (Assocham) reported that a large portion of the country’s voice service and call center market is moving operations to the Philippine call center industry. This is mainly due to the Filipino workers’ more neutral English accent.
Level up your capabilities by incorporating some fun into your team’s work! Here’s how you can leverage gamification in technical support. Providing efficient and effective technical support to your customers is essential for maintaining their satisfaction and loyalty. However, traditional approaches may sometimes fall short in engaging both your customers and support agents. This is […]
There’s no question that content moderation protects your online community from harmful content that could destroy your brand. On the surface, moderation keeps your web content clean and high quality, but can this solution safeguard submitted information from getting released without your or your community members’ authorization? Data security is an aspect of online moderation […]