Addressing the need for more secure and favorable working conditions, the Department of Labor and Employment (DOLE) along with the Information Technology-Business Processing Association of the Philippines (IBPAP) will sign...
Can the statement “consistency is key” still be applied for creating content moderation rules for your website and social media pages? As a website owner, you understand the importance of...
“You should have people skills.” This is a tip that is commonly given to those eyeing an agent position in a customer service outsourcing firm. While this would definitely grant...
Statisticsย gathered by career resources site Salary Explorer revealed that Philippine call center agents work for an average of 8.4 hours each day. Like most jobs, inbound customer service representatives (CSR)...
We recently talked about the difference between the commonly interchanged help desk and technical support call centerโthe former serves employees of the organization where it operates, while the latter attends...
The Twitter profile redesign has been gradually rolling out for several active and popular accounts. While the rest of the Twitterverse waits for its turn, social media managers are prepping...
Customer service outsourcing comes as a way for companies to cut costs and focus on core competencies while the service provider takes care of the consumer relations. While outsourcing proves...
Before 2013 ended, IT and customer service experts predicted that self-help options will be a common fixture in most call centers this year. Many technical support outsourcing firms have since...
It is common for brick-and-mortar businesses to subcontract outsourcing firms to handle their customers’ product-related concerns. Outsourcing call center services proves to be a wise business decision for these companies,...
Content management is the process of creating, collecting, and publishing of digital content on the Internet. The content we are talking about may be images, videos, sound, text, or a...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.