How outsourcing to a call center helps online communities

How outsourcing to a call center helps online communities

OABPO Blog Team Published on April 16, 2014

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It is common for brick-and-mortar businesses to subcontract outsourcing firms to handle their customers’ product-related concerns. Outsourcing call center services proves to be a wise business decision for these companies, especially if they don t have an online presence.

In contrast, voice-based solutions seem to be unnecessary for web-based businesses because any customer queries could be answered by the resources available on the website itself. Typically, they have FAQ pages and other self-help options that website members could access without needing to get in touch with the online community’s representative. What many may not know, however, is that certain web services could highly benefit from call center solutions.

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Here are some of the ways businesses can benefit from outsourcing contact center services:

Account set up

Setting up an account for an online community or e-commerce website could be tricky for some people, especially the elderly. Moreover, there are other sites that require sensitive information or live verification from people who want to sign up. Voice representatives can assist users in setting up their online account by giving live instructions or verification codes over the phone.

Subscriptions and online purchases

An online survey by Harris Interactive revealed most consumers are not comfortable about giving credit card information on the Internet. For some, any transaction that involves divulging contact details is safer if conducted over the phone. Thus, websites that provide customers phone assistance have higher trust ratings.

Multilingual customer care

Massive online communities with members from all over the world should make their website available in other languages. Otherwise, foreign users may have a hard time navigating through the site and understanding community rules. Outsourcing to a call center with multilingual services can come as a solution, as users can simply dial the helpline for clarifications and other forms of assistance.

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#Repost | Team Allied Services and You:
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

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Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The companyโ€™s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
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Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

๐—ฆ๐—ฎ๐˜ƒ๐—ฒ ๐—ฎ ๐—Ÿ๐—ถ๐—ณ๐—ฒ ๐—•๐—น๐—ผ๐—ผ๐—ฑ ๐——๐—ฟ๐—ถ๐˜ƒ๐—ฒ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฎ
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
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#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

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Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
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Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

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Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

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Quality evaluations may vary per #CallCenter, program, client, business model, or approach. But here are time-tested methods to accurately gauge service quality: https://buff.ly/3RI9Ghr
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Give your consumers high quality multilingual #CustomerService 24/7: OpenAccessBPO.com/get-started

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#CustomerSupport #CallCenterOutsourcing
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Companies lose billions due to poor #CustomerService. But more than the monetary loss, giving customers reasons to leave can incur a far greater impact on your business.

Read: https://buff.ly/3DktOSk

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Step up your #CustomerRetention game by #outsourcing to a #CustomerSupport expert: OpenAccessBPO.com/get-started

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