OABPO Blog Team, Author at Open Access BPO

Philippine Outsourcing Solutions Top Story

Goal alignment tips for every call center in the Philippines

Employee goal alignment has undeniable benefits to each agent’s performance and the overall success of the company. This is why every call center in the Philippines must see to it...

By OABPO Blog Team

April 15, 2014

Call Center Industry

Which KPIs are effective for customer service outsourcing?

Key performance indicators, or simply KPIs, are used to measure the success of an organization or the progress of a crucial activity the organization undertakes. KPIs vary from industry to...

By OABPO Blog Team

April 15, 2014

Solutions

Customers on outsourcing: Call center firms should avoid pauses

If you want your customers to be receptive to your calls, you shouldn’t let anything delay the delivery of your message. This is what Harris Interactive found out in an...

By OABPO Blog Team

April 14, 2014

Call Center Agents Customer Support

Is a technical support call center the same as a help desk?

Here’s a quick answer to the main question: No, a technical support call center is not the same as a help desk. It’s a common mistake to interchange the two...

By OABPO Blog Team

April 14, 2014

Top Story

Manual or automated image moderation: Which one fits my company?

Image moderation can be done manually or automatically. With manual moderation, every photo goes through human moderators who check the submissions’ quality. Automated moderation, on the other hand, makes use...

By OABPO Blog Team

April 11, 2014

Solutions Top Story

How will the Twitter redesign affect social media marketing?

Twitter has announced to completely redesign the layout of its members’ individual profiles. And along with the overhaul, there will be changes to the way social media marketing is done...

By OABPO Blog Team

April 11, 2014

Call Center Agents Employee Engagement Multilingual Call Center Services Philippine Outsourcing

Multilingual Call Centers Among the Highest-Paying Jobs for Fresh Grads

Filipino fresh graduates wishing to take home a fat paycheck on their first job need not look any further than the Philippines. At least that’s what Salary Explorer says. The...

By OABPO Blog Team

April 10, 2014

Top Story

Which social tools do customers prefer for inbound customer service?

We explained before that the success of multi-channeling inbound customer service through social media lies on the social networks you use to deliver customer care. These tools are the ones...

By OABPO Blog Team

April 10, 2014

Philippine Outsourcing Top Story

India loses 70% of voice service market to Philippine call center sect

The Associated Chambers of Commerce and Industry of India (Assocham) reported that a large portion of the country’s voice service and call center market is moving operations to the Philippine...

By OABPO Blog Team

April 8, 2014

Call Center Agents Employee Engagement Performance Management Philippine Outsourcing

Can Gamification Help in Delivering Technical Support?

Level up your capabilities by incorporating some fun into your team’s work! Here’s how you can leverage gamification in technical support. Providing efficient and effective technical support to your customers...

By OABPO Blog Team

April 8, 2014

Author: OABPO Blog Team

Goal alignment tips for every call center in the Philippines

Which KPIs are effective for customer service outsourcing?

Customers on outsourcing: Call center firms should avoid pauses

Is a technical support call center the same as a help desk?

Manual or automated image moderation: Which one fits my company?

How will the Twitter redesign affect social media marketing?

Multilingual Call Centers Among the Highest-Paying Jobs for Fresh Grads

Which social tools do customers prefer for inbound customer service?

India loses 70% of voice service market to Philippine call center sect

Can Gamification Help in Delivering Technical Support?