Goal alignment tips for every call center in the Philippines

OABPO Blog Team Published on April 15, 2014

call-center-in-the-Philippines
Employee goal alignment has undeniable benefits to each agent’s performance and the overall success of the company. This is why every call center in the Philippines must see to it that all the employees are one with the client in achieving a target. Here are some of the ways to align the goals of the client, the call center management, and the agents:

1. Automate the goal-setting process

Objectives can easily be set, delegated, and tracked using an automated performance management system. This could also be included in the electronic handbook or accessible via the company’s internal network to update everyone about the progress of a campaign and the individuals assigned per task. The company may also implement gamification strategies to align goals, letting the spirit of friendly competition inspire people to outdo themselves and shine above the rest.

2. Share accountability

call-center-in-the-Philippines--

It’s easier to accomplish company-wide goals through the combined effort of many people. By distributing one duty across multiple employees, you can have an atmosphere of shared responsibility, simplify tasks, and ensure that your entire organization is indeed working toward the same objectives.

While this may already be how call center agent teams work, other departments may benefit from this as well. For instance, the HR could have a collective goal of concocting different fun activities regularly to avoid agent burnout, uphold a sense of teamwork, and enliven the workplace.

3. Tie evaluation to goal achievement

Workers would be highly motivated to achieve a goal if they are aware that it will be the basis of their performance evaluation. This will also give them a deeper purpose for what they do, as they will not just aim to ace key performance indicators for individual gains, but to put the common goal into practice. Agents will, for instance, strive to lessen waiting time not because they expect to be lauded, but because they genuinely value the customers’ time.

4. Constantly compare the progress

call-center-in-the-Philippines---

At the start of the goal alignment process, inform your outsourced call center in the Philippines about the level of changes you want to implement and the goals you want to achieve. For example, present your profit figures from last year, and tell your staff that it’s everyone’s goal to hike the profit up by 50% by the end of the current year.

By constantly showing progress reports or before-after comparisons, your outsourced employees become aware if their efforts are paying off or how far they are from the goal. Either way, it will inspire them to perform better for they know that their role is truly influential to the company’s success.

As one of the fastest growing call centers in the Philippines, Open Access BPO lives up to its reputation by only hiring skilled and reliable individuals and training them according to industry benchmarks. Visit our website or join us on Google+ to get the best outsourced team that the industry can offer.

Join us on facebook
Open Access BPO 1 hour ago
The key to wowing customers is a skilled and creative #CustomerService team.
But hiring these specialists can be a challenge.

Ready to find the #CustomerExperience dream team?
Here's how to revamp your recruitment strategies and attract the best #CX experts.

----------
𝗢𝗿 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗲 𝘁𝗼 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗮𝗻𝗱 𝘄𝗲'𝗹𝗹 𝗱𝗼 𝘁𝗵𝗲 𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗳𝗼𝗿 𝘆𝗼𝘂.

Our stringent #recruitment and training processes get you a highly skilled and expertly trained workforce attending to their customers 24/7.

Send us a message today to set up your own team: https://buff.ly/3Ltk2jq

#WeSpeakYourLanguage
Open Access BPO 3 days ago
Gaining a leg up on the global competition means so much more than speaking your customer's langauage.

Understand their culture and you stand to capture the international market: https://buff.ly/3W2ODcL

----------
Outsource with a #MultilingualCallCenter that will help you establish a strong foothold in your global markets: https://buff.ly/4bDl6Mj

#WeSpeakYourLanguage
Open Access BPO 4 days ago
Open Access BPO hosted a successful #Pride celebration, fostering a spirit of #inclusivity and community.
Attendees enjoyed a lively atmosphere with video showcases, band performances, and a drag queen showcase.

The event highlighted our commitment to #diversity and inclusion within the workplace.

𝗛𝗲𝗮𝗱 𝘁𝗼 𝗼𝘂𝗿 𝗯𝗹𝗼𝗴 𝗳𝗼𝗿 𝗮 𝗳𝘂𝗹𝗹 𝗿𝗲𝗰𝗮𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗲𝗽𝗶𝗰 𝗰𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗼𝗻: https://buff.ly/4cXfjSS

----------
Open Access BPO is a dedicated employee-centric #outsourcing firm that champions a culture of respect and appreciation for all, regardless of background or identity.

Outsource to gain a #CX team and a strategic employee-centric operations management without losing your focus on growing your business.
Partner with us today: https://buff.ly/4cWE95y

#WeSpeakYourLanguage
#OneWithDiversity #PrideMonth
#Pride2024 #CelebratePride
#OABPOSpeaksWithPride
Open Access BPO 6 days ago
You need skilled and creative #CustomerService agents to wow your customers.
But #hiring the right people to engage with your consumers can be difficult for many brands.

Here's how to tweak your #recruitment strategies to get the best #CX experts: https://buff.ly/3zJNPSn

----------
Or you can outsource to Open Access BPO and we'll do the recruitment and training for you.

Send us a message today to set up your own team of #CX specialists: https://buff.ly/3VZNHG3

#WeSpeakYourLanguage
#outsourcing #CSat
#CustomerExperience
Open Access BPO 6 days ago
Aside from the different accents, Americans and Britons have different attitudes when talking to #CallCenter agents.

Here's what agents have to know about both types of English-speaking Westerners when providing #CustomerService: https://buff.ly/3WdNKPW

----------
Anticipate and exceed your global customers' demands with a multilingual #CX expert: https://buff.ly/3WbhEnR

#WeSpeakYourLanguage
#CustomerExperience #CX
Open Access BPO 7 days ago
Great #CallCenter agents rely on strong Team Leaders for guidance and motivation. But even the best intentions can be overshadowed by negative leadership habits.

Check out our blog post for 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗰𝗼𝗺𝗺𝗼𝗻 𝗽𝗶𝘁𝗳𝗮𝗹𝗹𝘀 𝘁𝗵𝗮𝘁 𝗰𝗮𝗻 𝘀𝗮𝗯𝗼𝘁𝗮𝗴𝗲 𝘆𝗼𝘂𝗿 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 (plus insider tips for becoming a stellar leader who inspires your team and drives results!): https://buff.ly/4eWMurQ

----------
Ready to man your brand's with the premier #CX team?

Find great call center agents and leaders to help manage your brand's growth when you partner with Open Access BPO: https://buff.ly/3WdMbBy

#WeSpeakYourLanguage
#CustomerExperience #CustomerService
#CallCenterManagement #ContactCenters
#CallCenterLeadership #LeadershipQualities
#EmployeEmpowerment
Open Access BPO