As an affirmation to previous reports about the heightened demand for Philippine multilingual call centers and impending consolidation through Japanese call center investments, corporate leaders from Japan pressed the importance...
Employee referral is one of the most common ways that lead professionals to a position in a call center in the Philippines. Recruiters even claim that it is the most...
We recently took a side-by-side look at the advantages of call center outsourcing to firms and hiring freelance voice agents. Among the criteria for judgment is expenses, and under this...
Philippine call center firms offer some of the highest salaries among all industries in the country. On top of the monthly take-home pay, Filipino call center agents receive performance bonuses,...
Opinions are divided in the debate of whether or not the BYOD (bring your own device) setting is advisable for technical support outsourcing firms. MarketsandMarkets, for one, sees the BYOD...
Accuracy is critical for every call center in the Philippines. Any error, even small ones, could result to unnecessary costs either on the company or on the customer’s end. Either...
Every call center in the Philippines has its fair share of employee attrition, subjecting the management not only to additional expenses, but also pressures them to hire better employees. This...
Companies across different industriesย must implement data protection strategies toย ensure their confidentiality and theirย clients’ intellectual properties, contracts, strategies, trade secrets, and personal information. And in this day and age of...
Businesses looking for cost-efficient voice service solutions rely on call centers in the Philippines to answer their customer support needs. Although outsourcing in this Asian nation is not as expensive...
The Technical Education and Skills Development Authority (TESDA) recently announced the roadmap for the National Technical Education and Skills Development Plan (NTESDP) 2023-2028 which will focus on digitalization and collaboration...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.