Companies all over the world are outsourcing technical support to make technical assistance available whenever their customers need it. Outsourced tech support services are usually handled via phone, email, online...
A “hybrid” technical support department offers both the offline services of an in-house help desk and on-call assistance provided by outsourcing customer support. Companies typically hybridize their customer service to...
In 2013, the technical support outsourcing segment of the business process outsourcing (BPO) industry focused more on giving multi-channeled service and developing mobile solutions. In the coming year, these two...
If effective social media marketing is what you want, then Instagram may just be the place and tool you need. This is what SumAll implied in its year-end report. The...
While quotas are commonly given to outbound telemarketers, an emerging belief is that inbound technical support call centersย should also set quotas for cross-sales. If you are wondering how sales are...
Trend predictions for 2014 suggest companies that are outsourcing call center and IT services to start upping their services by conducting those in channels other than the traditional ones. Here...
Call center outsourcing firms often experience data overload when their agents, typically inadvertently, collect an amount of information that is more than necessary. Too much data is typically not useful...
Recent Black Friday and Cyber Monday sales events revealed that tablets are the device of choice when it comes to making e-commerce transactions despite smartphones’ dominance in generating mobile traffic....
Recent tragedies have yet again reminded the world of how preparedness can save a business. Using the resilience of the Philippine outsourcing industry as an inspiration, Open Access BPO has...
It’s not an official reclamation of the country’s former throne, but the US has broken local e-commerce records by making a total of $2.29 billion online sales revenue in a...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.