Category: Global Outsourcing

Global Outsourcing Performance Management Philippine Outsourcing

Should you end your partnership with your current outsourcing service provider?

Outsourcing your business process can be detrimental to your company—if you chose the wrong solutions provider. You decided to outsource your customer support service. You want a company that can...

By James Glenn Gomez

September 26, 2017

Customer Support Global Outsourcing Solutions

Airlines are establishing a global presence by outsourcing to China

With China’s economic boom and support to the business process outsourcing industry, outsourcing to China becomes more appealing to airlines cutting corners more than ever. To face the coming financial...

By James Glenn Gomez

August 24, 2017

Customer Support Global Outsourcing

Best Practices to Boost Data Security in Call Centers

These days, call centers operate in a highly competitive landscape. They manage sophisticated and complex technology systems to optimize sales and meet customer demands. For instance, customer management platforms have...

By Faith Ocampo

June 21, 2017

Customer Support Global Outsourcing Multilingual Call Center Services Philippine Outsourcing

Capture the Chinese Market by Targeting These Industries

Expanding into international markets is a strategic move to fuel growth and seize new opportunities. And when it comes to global expansion, few markets hold as much promise as China....

By Faith Ocampo

June 9, 2017

Global Outsourcing

How data-driven storytelling helps businesses make rational decisions

Every organization that gathers and analyzes data has a story to tell, so why aren’t they out there telling their stories? Most companies know that they need technical expertise to...

By Faith Ocampo

May 23, 2017

Call Center Industry Global Outsourcing Philippine Outsourcing Solutions

8 Signs That Your Startup Company is Ready to Go International

Table Of Contents Advantages in Startup Globalization Challenges of Startup Expansion Indicators of an Expansion-Ready Startup Outsourcing for International Expansion Startup international expansion is one of the best achievements your...

By Faith Ocampo

May 19, 2017

Customer Experience Global Outsourcing Philippine Outsourcing

5 Common mistakes brands make when expanding to new markets

If you’re running a business, one of your main goals may be to expand to new markets outside your domestic borders. But some mistakes can lead you to failure. In...

By Faith Ocampo

May 12, 2017

Global Outsourcing

Driving more revenues by embracing digitization

In this age, digital transformation is no longer a topic of debate. It’s an imperative for both B2C and B2B companies that aim to become more agile, competitive, and fast-growing....

By Faith Ocampo

May 9, 2017

Global Outsourcing

When your call center gets in the way of your brand’s growth

Nowadays, outsourcing means more than just cutting costs. It has emerged as a business strategy that lets brands expand their capabilities and market reach, with the goal of building the...

By Faith Ocampo

April 6, 2017

Call Center Industry Data Security Global Outsourcing

The Growing Fraud Problem Plaguing Ecommerce

As digital scam artists keep honing their craft to outsmart ecommerce brands, how do you make sure your fraud prevention techniques are robust enough? When brands began moving their stores...

By Faith Ocampo

March 28, 2017

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