Should you end your partnership with your current outsourcing service provider?

James Glenn Gomez Published on September 26, 2017

Outsourcing your business process can be detrimental to your company—if you chose the wrong solutions provider.

frustrated business executive with company team reviewing figures

You decided to outsource your customer support service. You want a company that can assure your customers that they’re in the right hands, without you draining much money.

A solutions provider offers you an attractive offer that might seem like what you’re looking for. You decided to accept their offer and you two begin your fruitful business relationship. You realized, however, that it wasn’t as fruitful as you wanted it to be.

Relationships can sour, even in businesses. It can be bad for your company when your outsourcing service provider isn’t living up to your expectations. Despite how promising their offer is, if they’re underdelivering, then it may be time to end your relationship with them.

Here are some signs it’s time to cut off ties with your outsourcing partner.

  1. Conflicting ideals and values

    call center executives in a debate argument
    When your partner makes decisions that can negatively affect your brand’s identity, it may not be a good idea to work with them. Despite the opportunities outsourcing your company’s business processes can bring, compromising your brand’s not worth it. Your provider must be able to embody your brand‘s ideals and values. Your business relationship depends on a shared vision where both you and your partner must see eye to eye.

  2. Declining customer satisfaction

    confused consumer dissatisfied customer on telephone with customer service
    This should be a business relationship deal-breaker. It should serve as a red flag when your customers become dissatisfied because of your outsourcing provider’s services. If left unchecked, it can lead to you shedding customers. Cut the cord if your provider is causing customer dissatisfaction and attrition. After all, your customers are the most important part of customer service.

  3. Increasing agent turnovers

    office employee resignation leaving company carrying box office items
    Call center agents have to face dozens of customers each day. They can get irate customers or be subjected to unrealistic expectations and metrics. These, coupled with the industry’s high-stress environment, can lead them to leave the company, which causes another set of problems. And when these turnovers pile up, your customers are left with an inexperienced workforce.

  4. Cost-friendly becomes costly

    worried businessman looking at piggybank
    Your outsourcing partner might’ve enticed you with their cost-effective packages, but if their services are causing you to burn more money than you should’ve, then it might be time to reevaluate your business deal. Ideally, they should be able to give more bang for your buck, not the other way around. When customer attrition and hidden costs come into play, potential savings are lost.

  5. They lack engagement

    worried employee using laptop coffee
    As previously said, you and your provider should see eye to eye. That’s what a partnership is all about. But if they lack the intent to further improve the relationship, making it all transactional, then they’re not worth your investment at all. Their complacency won’t assure an enjoyable customer experience. If they have the initiative to engage with you in such matters, that’s what makes a business partner a keeper.

Recall that one factor why businesses outsource their services is because of its cost-effectiveness. But this shouldn’t be the only factor why you’re giving your business process to some business overseas. When all you think of are the money you can save and your outsourcing partner doesn’t do its job well, then the point becomes moot.

Choose your outsourcing partner wisely. Hands-on management and healthy annual attrition rates in trusted firms, such as Open Access BPO, can propel your brand beyond expectations. Contact us to find out why our clients love referring us to their friends.

Join us on facebook
Open Access BPO 4 days ago
𝗕𝗿𝗮𝗻𝗱𝘀 𝗰𝗮𝗻 𝗹𝗼𝘀𝗲 𝗯𝗶𝗹𝗹𝗶𝗼𝗻𝘀 𝘄𝗵𝗲𝗻 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗳𝗮𝗹𝘁𝗲𝗿𝘀.
But it's not just about the money. Pushing customers away can deliver a crushing blow to your business.

Ready to stop the bleed and start retaining customers like a pro?
Dive into the insights here: https://buff.ly/yd1gmoE

----------
Elevate your #CustomerRetention game now!
Contact us today to outsource to a #CustomerSupport expert: https://buff.ly/pmLrIys

Learn more:
[𝐒𝐭𝐮𝐝𝐲] 𝐂𝐚𝐥𝐥 𝐂𝐞𝐧𝐭𝐞𝐫 𝐀𝐭𝐭𝐫𝐢𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐓𝐮𝐫𝐧𝐨𝐯𝐞𝐫: 𝐀𝐯𝐞𝐫𝐚𝐠𝐞 𝐑𝐚𝐭𝐞𝐬 𝐚𝐧𝐝 𝐂𝐨𝐦𝐦𝐨𝐧 𝐂𝐚𝐮𝐬𝐞𝐬: https://buff.ly/xeIJboo

#WeSpeakYourLanguage
#CustomerSupport #CSat
#OutsourcingCustomerService #CX
#CallCenterOutsourcing #CustomerExperience
Open Access BPO 5 days ago
Open Access BPO Manila recently injected a dose of fun and team spirit into the workplace by hosting a #CincoDeMayo celebration.

The event centered around a DIY nacho and taco station, where employees customized their own snacks. This interactive experience provided a relaxed and engaging setting for colleagues to connect and share in a unique way within the office environment.

Beyond the delicious food, the day also featured a series of lighthearted and friendly games. These activities were specifically designed to encourage interaction, collaboration, and a sense of camaraderie among team members from various departments.

The Cinco de Mayo event served as a refreshing opportunity for the OABPO Manila team to unwind, celebrate, and reinforce their positive working relationships.

#WeSpeakYourLanguage
#diversity #inclusivity
#CincoDeMayo2025
Open Access BPO 5 days ago
Ensuring an outstanding #CustomerExperience is an essential aspect of any business.

One way to enhance #CustomerSatisfaction is by outsourcing to a #CallCenter. You've heard of its many benefits, but are they enough to truly upgrade your #CX strategy?

Find out the answer in our latest blog:
https://buff.ly/tcM3hkg

——————————
Open Access BPO is your trusted partner to see your #CX strategy through.

Partner with us today: https://buff.ly/pmLrIys

#WeSpeakYourLanguage
#OutsourcingCX #CallCenterCX
#CustomerExperienceOutsourcing
#BPOCustomerService
Open Access BPO 11 days ago
𝗕𝗗𝗢 𝗮𝘁 𝗢𝗔𝗕𝗣𝗢: 𝗖𝗼𝗻𝘃𝗲𝗻𝗶𝗲𝗻𝘁 𝗕𝗗𝗢 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 𝗮𝗻𝗱 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗮𝘁 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗠𝗮𝗻𝗶𝗹𝗮

Open Access BPO Manila recently concluded an on-site event in partnership with BDO. Employees were able to visit the BDO booth in the OABPO office to learn about and submit applications for financial products such as credit cards, loans, and investment options.

This initiative highlighted Open Access BPO's dedication to enhancing employee financial well-being by bringing banking services directly to the workplace.

#WeSpeakYourLanguage
#IdeaHubOABPO
#OABPOonFinancialWellness
Open Access BPO 13 days ago
Your #CRM is the bedrock of exceptional #CustomerExperiences and enduring customer relationships.

To ensure this foundation remains strong, consistent maintenance and timely updates are crucial for sustained success

Visit our blog to learn about the potential pitfalls of neglecting your CRM and understand how to keep it a powerful asset: https://buff.ly/oct6pIg

——————————
Delivering the best #CX requires a dedicated team committed to exceeding expectations and ensuring #CustomerSatisfaction at every touchpoint.

Let's connect and see how we can empower your customer relationships: https://buff.ly/Y50WgZe

#WeSpeakYourLanguage
#CustomerExperience #CSat
#OutsourcingCX #CustomerService #CallCenters
#CustomerCentric #HappyCustomer
Open Access BPO 16 days ago
It's easy to focus on tech skills and language when hiring #CustomerSupport staff.
But are we missing those other qualities that truly make a #CustomerExperience exceptional?

What hidden talents separate a good agent from a great one?

𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 𝘀𝗼𝗺𝗲 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗯𝘂𝘁 𝘂𝗻𝗱𝗲𝗿𝘃𝗮𝗹𝘂𝗲𝗱 𝘀𝗸𝗶𝗹𝗹𝘀 𝘁𝗵𝗮𝘁 #𝗪𝗼𝘄𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗮𝗻𝗱 𝗹𝗲𝗮𝗱 𝘁𝗼 #𝗕𝗿𝗮𝗻𝗱𝗟𝗼𝘆𝗮𝗹𝘁𝘆: https://buff.ly/QGNxaJG

——————————
Our recruitment, training, and quality assurance best practices have helped transform our partners' #BrandExperience.

Contact us right now for heightened #CustomerExperience that sets your brand apart:
https://buff.ly/Y50WgZe

#WeSpeakYourLanguage
#CustomerExperience #CSat
#OutsourcingCX #CustomerService #CallCenters
#CustomerCentric #HappyCustomer