Category: Global Outsourcing

Airlines are establishing a global presence by outsourcing to China

With China’s economic boom and support to the business process outsourcing industry, outsourcing to China becomes more appealing to airlines cutting corners more than ever. To face the coming financial challenges, international carriers are now considering outsourcing their business processes more than ever. With its recent economic upswing and its emergent business processes outsourcing (BPO) […]

Best practices to boost data security in call centers

These days, call centers operate in a highly competitive landscape. They manage sophisticated and complex technology systems to optimize sales and meet customer demands. For instance, customer management platforms have evolved throughout the years, which is both a good and a bad thing. While tech-powered solutions like this enhance contact center services, they also make […]

Capture the Chinese market by targeting these industries

China remains one of the strongest and most dynamic economies of the world, and foreign companies are entering its market to make the most out of the business opportunities it offers. China is known as the world’s manufacturing hub. For many years, it has practically monopolized labor-intensive production of goods—from the simplest to the most […]

How data-driven storytelling helps businesses make rational decisions

Every organization that gathers and analyzes data has a story to tell, so why aren’t they out there telling their stories? Most companies know that they need technical expertise to build a data-driven organization. They must have people who are good at numbers and research, and they need experts who can make sense of big […]

7 Signs that your startup company is ready to go international

Every entrepreneur’s goal is to expand outside their own shores, but how will you know if you’re ready for the challenge? International expansion is probably the riskiest venture every business can ever take. You’ll face language barriers and cultural differences as you set to capture a new market. You might also encounter troubles in recruitment, […]

Driving more revenues by embracing digitization

In this age, digital transformation is no longer a topic of debate. It’s an imperative for both B2C and B2B companies that aim to become more agile, competitive, and fast-growing. The problem with digitization, however, is that businesses often see it as technology update rather than a business model overhaul. This leads them to thin […]

When your call center gets in the way of your brand’s growth

Nowadays, outsourcing means more than just cutting costs. It has emerged as a business strategy that lets brands expand their capabilities and market reach, with the goal of building the ideal customer experience. This shift in perspective means it’s now harder for brand owners and customer relations managers to pick the right call center to […]

Business tip: Don’t avoid failures; make the most of them

Making mistakes is part of being human. We’re all flawed. We all make illogical decisions. And we’re aware of this, at least at a theoretical level. But why are so many of us still trying to shirk our innate tendency to be wrong as though our lives depended on it? Entrepreneurs are especially prone to […]

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Open Access BPO
Open Access BPO20 hours ago
Your customer service defines your business. The first step to ensuring that you do the right thing is to adapt the language that helps you deliver excellent #CustomerSupport: https://zcu.io/JRI2

#WeSpeakYourLanguage #CustServ #CallCenter
Open Access BPO
Open Access BPO3 days ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO4 days ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO7 days ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO1 week ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

#WeSpeakYourLanguage