How Open Access BPO future-proofs your offshore operations

How Open Access BPO future-proofs your offshore operations

Luis Anthony Oliveros Published on January 13, 2021

Open Access BPO provides competitive solutions for offshore redundancy.

With redundancy, you benefit from seamless 24/7 contact center services for your business and your customers, unaffected by events that threaten your operations.

Events like the current COVID-19 pandemic, highlight just how imperative business continuity is.

In March 2020, asset management firm Mercer reported that more than half of companies worldwide were unprepared for the pandemic‘s economic impact. Six months into the global quarantine—an extended period many didn’t anticipate—Yelp.com’s Local Economic Impact Report reveals that over 160,000 businesses in the US have closed down.

Open Access BPO call center operations floor in Makati

Many were driven out of business due to large drops in revenue as their services grappled to adjust to changes in daily operations. Beyond costing revenue, unexpected service delivery interruptions can also cost customers’ trust and your brand’s reputation. You cannot miss a beat when it comes to customer experience.

To mitigate the threat of economic downturns, natural disasters — dare we say it — another pandemic, companies must upgrade their business’ resilience. They need to invest in the right solutions, tools, and vendors to keep their operations humming along despite the disruptions looming in the distance.

Whether your company runs remote satellite offices or outsources to a remote team, ensure unencumbered service delivery by adding a redundant solutions provider.

Seamless customer experience with Open Access BPO

The best way to prepare for the unprecedented is to overprepare.

For an extra layer of business continuity support for you and your customers, Open Access BPO provides competitive backup call center services that can withstand any intrusion.

Rolling out smart solutions for offshore redundancy

We build our redundant call center solutions around business continuity. Our backup solutions deliver seamless services to your customers, whether you’re facing natural or technical disasters that can halt production. It features the following:

  • Seamless implementation and scalability

    Our proactive processes, dedicated workforce, and technologies enable us to easily rollout programs and expand them as needed without affecting productivity.

  • Global facilities for redundant operations

    call center agent holding phone headphones

    Open Access BPO has facilities in different countries to ensure uninterrupted multilingual contact center services and mitigate any possible location-specific interruptions.

  • Agile IT infrastructure

    Our IT infrastructure was developed and is regularly maintained to evolve and integrate new technologies and features to anticipate industry needs and client requirements.

  • Redundant utilities and resources

    All our global sites employ multiple service providers to supply our telecom and electrical needs for continuous support even when facing outages.

  • Robust data security

    Several data security solutions and protocols are baked deeply into our business continuity management strategies. Complying with information security standards such as GDPR and PCI DSS ensures we proactively develop solutions as digital threats evolve.

  • Proactive leadership for smooth program management

    We work closely with our partners to keep their programs on the path to their desired goals. Keeping our communication always open ensures we’re on the same page every step of the way.

Business continuity doesn’t have to be complicated. Open Access BPO’s redundant call center solutions are straightforward, providing seamless 24/7 contact center services whether you are looking to reinforce your support efforts or in need of a primary offshore vendor with an expansive operations capacity.

Contact us and get started today.

Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO3 days ago
#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

----------
Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO5 days ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO5 days ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

----------
Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO
Open Access BPO2 weeks ago
Quality evaluations may vary per #CallCenter, program, client, business model, or approach. But here are time-tested methods to accurately gauge service quality: https://buff.ly/3RI9Ghr
----------
Give your consumers high quality multilingual #CustomerService 24/7: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CallCenterOutsourcing
Open Access BPO
Open Access BPO2 weeks ago
Companies lose billions due to poor #CustomerService. But more than the monetary loss, giving customers reasons to leave can incur a far greater impact on your business.

Read: https://buff.ly/3DktOSk

----------
Step up your #CustomerRetention game by #outsourcing to a #CustomerSupport expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerCare #CallCenterOutsourcing
Open Access BPO