Big brands may have been successful in breaking e-commerce records last year through the help of outsourced Philippine call center services among other technological innovations made to address the changing...
Not all images are worth displaying online, which is why photo moderation is highly important. Learn how it works here. Photo moderation plays a critical role in maintaining the integrity...
The Philippine business process outsourcing (BPO) industry will undergo consolidation through heightened tech investments and growing client demands, including Japanese call center services among other multilingual voice solutions.
Finding the best Philippine call center that answers your business needs starts by writing a request for proposal (RFP). It is a solicitation that a company makes to let possible...
IT experts don’t agree that outsourcing threatens US employment. They are, however, concerned with the potential customer data security issues it may present, especially for programs being handled in offshoring...
Call center outsourcing, or any type of offshoring activity, has positive and negative effects on US employment, according to a research conducted by the University of California, Berkely (UC Berkely)...
An environmental study recently revealed a location shift trend among call centers in the Philippines, and Davao City appears to take center stage in the movement.
“Building a roadmap is not cheap.” This was what Information Technology and Business Process Outsourcing Association of the Philippines (IBPAP) President Jose Mari Mercado said, referring to the set of...
The next five years will be fruitful for Australia’s Filipino business allies, particularly Philippine call centers, aircraft parts manufacturers, and farmers. The two nations recently signed an agreement that allows...
Following the steep fall in January, economic analyst are putting their stakes on call centers in the Philippines and overseas Filipino workers (OFW) to usher the recovery of the gross...
#CustomerExperience can be complex. Even great brands stumble in delivering consistent #CX.
The difference lies in how you respond.
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Empathetic #CustomerService experts are invaluable in navigating these delicate situations.
Open Access BPO's #CustomerSupport teams are rigorously trained to go above and beyond, ensuring a seamless and positive experience for every customer.
Exceptional #CustomerService starts with the people behind every interaction.
In outsourced #CallCenter environments, sustained pressure and high expectations can lead to agent burnout, ultimately impacting customer outcomes and brand trust.
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Open Access BPO's AI-powered processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.
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Thinking about taking your business global? #China's booming economy makes it a must-consider market for expansion.
But entering a new market comes with challenges. Partnering with a truly capable #outsourcing#CX company can help you navigate local consumer expectations, streamline operations, and solidify your expansion.
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Collaborate with an #outsourcing company in China, Taiwan, and the Philippines, where Chinese is spoken: https://buff.ly/8fdhANN
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When agents leave, brands face constant hiring, long training cycles, and inconsistent service. All of these cau dents on customer trust and brand loyalty.
Outsourcing BPO support gives your team the bandwidth to focus on the full customer journey. Among many benefits, a strong #outsourcing partner can:
• Simplify every interaction
• Improve satisfaction
• Support business growth
• Provide 24/7 customer support
• Scale operations with ease
• Adapt quickly to evolving customer needs
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Your #CX strategy deserves a partner who can deliver seamless, scalable support.
Open Access BPO helps businesses like yours transform every interaction into loyalty and growth.