Following the steep fall in January, economic analyst are putting their stakes on call centers in the Philippines and overseas Filipino workers (OFW) to usher the recovery of the gross...
It’s a common notion among call centers in the Philippines that blasting customers with special offers is a surefire way of making them stay loyal to a brand. A survey,...
In order to remain competitive, innovative, and efficient, many companies are outsourcing to Asia as a viable solution. Outsourcing offers numerous benefits, such as cost savings, access to specialized expertise,...
Call centers in the Philippines, particularly those in Ilocos and other provinces, promise to boost the employee count of the information technology and business process outsourcing sector (IT-BPO) sector of...
British Ambassador to the Philippines Asif Ahmad said in an Inquirer interview that he considers the Philippine business process outsourcing (BPO) industry as the United Kingdom’s “teammate” in handling government...
In January, submarine fiber optic cables were installed to improve the communication lines of small- to medium-sized businesses, particularly call centers in the Philippines’ central and southern regions.
Revenues generated by Philippine call center and IT outsourcing companies grew by 17% in 2013 through the aid of foreign investors looking to expand operations in the country. This was...
Last year, the Asia Pacific economy experienced a slow arrival of foreign outsourcing contracts for the call center sector, even in the Philippines and fellow outsourcing capitals where a large...
Call centers in the Philippines have been leading the country’s business process outsourcing (BPO) industry to achieve its growth driver status in and outside the country. Their performance at the...
Onshoring is a type of outsourcing deal between two companies that operate in the same country. Just like nearshoring, businesses that send out services to a local provider benefit from...
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.
#AIโpowered CX #outsourcing helps founders and teams keep pace by combining #automation for routine tasks with human expertise for complex interactions.
The result? Faster resolutions, leaner operations, and a support model that flexes with demand.
If you're building a business that's ready to scale smarter, this is worth a read!
๐ Discover how AIโpowered CX outsourcing helps startups grow without the usual growing pains: https://buff.ly/dGWZu9q
Open Access recently partnered with the Foundation of Balay Pasilungan Inc. in #Davao for a community outreach initiative that brought together our employees to support children through donations and meaningful engagement.
On June 4, Team #OpenAccess Davao team donated milk and clothing and spent time with the children through games and interactive activities, creating moments of connection, encouragement, and joy.
We're grateful for the opportunity to work alongside organizations like the Foundation of Balay Pasilungan, whose dedication to supporting vulnerable children continues to make a lasting difference in the community.