Content moderation is the practice of monitoring and filtering user-generated content submitted to your website. It works in many ways, with each of them depending on the type of content...
With barely two years until the free market trade agreement takes effect, various industriesโfrom agriculture to the call center sectorโin the Philippines are gearing up to stay afloat in the...
Finnish business delegates, who recently visited the country, expressed interest in Philippine call center investments among other business deals with various local industries.
Online job portal Jobstreet released its 2014 Annual Salary Report, which includes call centers in the Philippines in the list of highest-paying industries. The business process outsourcing (BPO) industry ranked...
Outsourcing to multilingual call centers in the Philippines has become a critical business strategy for their ability to bridge the gap between brands and their international clientele. These centers hire...
The past few years have been favorable for the Philippine call center sector of the country’s business process outsourcing (BPO) industry as the growth of other industries and markets outside...
Earlier in January, the Philippine Congress predicted that the local business process outsourcing (BPO) industry, particularly its Philippine call center segment, will be a major source of employment this year....
The $8.7-billion revenues generated by call centers in the Philippines in 2012 will experience a 19% increase for 2013, according to Contact Center Association of the Philippines (CCAP) President Benedict...
Considering the overall investment of outsourcing companies and the high stakes of customer support when considering client retention, a call center in the Philippines cannot operate without teamwork. Customer support...
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.
#AIโpowered CX #outsourcing helps founders and teams keep pace by combining #automation for routine tasks with human expertise for complex interactions.
The result? Faster resolutions, leaner operations, and a support model that flexes with demand.
If you're building a business that's ready to scale smarter, this is worth a read!
๐ Discover how AIโpowered CX outsourcing helps startups grow without the usual growing pains: https://buff.ly/dGWZu9q
Open Access recently partnered with the Foundation of Balay Pasilungan Inc. in #Davao for a community outreach initiative that brought together our employees to support children through donations and meaningful engagement.
On June 4, Team #OpenAccess Davao team donated milk and clothing and spent time with the children through games and interactive activities, creating moments of connection, encouragement, and joy.
We're grateful for the opportunity to work alongside organizations like the Foundation of Balay Pasilungan, whose dedication to supporting vulnerable children continues to make a lasting difference in the community.