Category: Philippine Outsourcing

Philippine call center firms to help reach GDP estimate

The Standard Chartered Bank is positive about the Philippine economy’s imminent albeit slow growth, and it points out the success of Philippine call center firms as one of the contributing...

By OABPO Blog Team

January 28, 2014

Philippine Outsourcing

How call centers in the Philippines correct customer service mistakes

Mistakes are inevitable, but not taking action to correct those is inexcusable. That s why call centers in the Philippines try not to make room for errors because they know...

By OABPO Blog Team

January 27, 2014

Philippine Outsourcing

Demand for Philippine call center office space rise as peso falls

The business process outsourcing (BPO) industry, led by Philippine call center companies, is set to heighten the demand for office spaces in top business districts following the 10% against the...

By OABPO Blog Team

January 24, 2014

Philippine Outsourcing Top Story

Are call centers in the Philippines ready for the HIM market growth?

Research firm MarketsandMarkets released a trends and forecasts report, which estimated the growth of the global healthcare information management (HIM) market and its effect to call centers in the Philippines...

By OABPO Blog Team

January 23, 2014

Philippine Outsourcing

Recruitment: A challenge for every call center in the Philippines

The Philippines enjoys a top spot in the outsourcing market, but call center recruitment remains a challenge. Find out why and more here. The call center industry in the Philippines,...

By OABPO Blog Team

January 22, 2014

Call Center Agents Call Center Industry Culture Employee Engagement Philippine Outsourcing

Why Call Centers in the Philippines Keep a Fun Work Environment

The global outsourcing industry has definitely put the Philippines on the international business map, providing customer support and back office services to various industries. The southeast Asian nation has been...

By Luis Anthony Oliveros

January 21, 2014

Philippine Outsourcing Top Story

Call centers in the Philippines ranked second best in the world

Call centers in the Philippines surpassed international counterparts in terms of outsourcing conduciveness, helping three of the seven ranked Philippine cities advance their position in the 2014 Tholons International Top...

By OABPO Blog Team

January 20, 2014

Call Center Agents Philippine Outsourcing

Care or control: Which should your Philippine call center agents give?

Dealing with rude representatives is among the top five call center pet peeves that cause customers to leave a call and, in worse cases, your brand. Philippine call center agents...

By OABPO Blog Team

January 17, 2014

Philippine Outsourcing Solutions Top Story

How can call centers in the Philippines set successful appointments?

It started with an appointment. Every sale made by business-to-business call centers in the Philippines wouldn’t have happened if it wasn’t for the successful appointment that transpired ahead of the...

By OABPO Blog Team

January 16, 2014

Philippine Outsourcing

Better communication lines for call center in the Philippines' provinces

The Philippine Long Distance Telephone Company (PLDT) has completed the installation of the 150-kilometer submarine fiber optic cables, which is great news for every business operating a call center in...

By OABPO Blog Team

January 15, 2014

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Open Access BPO 3 days ago

Behind every successful #SaaS company is an operational system designed to handle complexity without losing momentum.

#AI-driven #BackOffice outsourcing cuts costs, increases flexibility, and lets your team focus on what drives growth.

💡 Click to see why more SaaS leaders are turning to this strategy, transforming #finance, #HR, and compliance.

Discover the advantages here: https://buff.ly/sS21Vcr

#OpenAccess
#Outsourcing #BusinessStrategy
#BusinessGrowth #OperationalExcellence
#TechLeadership

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Open Access BPO 13 days ago

🌱 𝗔 𝗴𝗿𝗲𝗲𝗻𝗲𝗿 𝗳𝘂𝘁𝘂𝗿𝗲 𝘀𝘁𝗮𝗿𝘁𝘀 𝘄𝗶𝘁𝗵 𝘄𝗵𝗮𝘁 𝘄𝗲 𝗽𝗹𝗮𝗻𝘁 𝘁𝗼𝗱𝗮𝘆.

On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.

With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.

Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.

Watch the highlights from Plant It Forward 2026.

#MomentsAtOpenAccess
#PlantItForward2026 #SaveSierraMadreDay

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Open Access BPO 23 days ago

#Outsourcing empowers businesses to adapt quickly, manage risks, and sustain growth, even in unpredictable markets.

💡 Discover how strategic outsourcing builds unbreakable resilience for international enterprises:
https://buff.ly/xyrhSA6

#OpenAccess
#BusinessResilience #OutsourcingStrategy #GlobalCX
#RiskManagement #FutureReady

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Open Access BPO 30 days ago

𝗚𝗹𝗼𝗯𝗮𝗹 𝗯𝗿𝗮𝗻𝗱𝘀 𝗴𝗮𝗶𝗻 𝗮 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝘃𝗲 𝗲𝗱𝗴𝗲 𝘄𝗵𝗲𝗻 𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝘁𝗼 𝗺𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗖𝗫 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗶𝗻𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝗵𝗶𝗿𝗶𝗻𝗴 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀.

Diverse teams deliver cultural sensitivity, empathy, and language expertise that strengthen customer trust across markets.

💡 See how #InclusiveHiring in multilingual #outsourcing builds stronger brand‑customer relationships: https://buff.ly/z7F5gJQ

#OpenAccess
#OutsourcingStrategy #GlobalCX #BusinessGrowth

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Open Access BPO 37 days ago

𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗮𝗻𝗱 𝘀𝗲𝗰𝘂𝗿𝗲 𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝗱𝗲𝗳𝗶𝗻𝗲𝘀 𝘁𝗵𝗲 𝗲𝗱𝗴𝗲 𝗳𝗼𝗿 𝗴𝗹𝗼𝗯𝗮𝗹 𝗯𝗿𝗮𝗻𝗱𝘀.

International businesses thrive when customer trust, #DataSecurity, and language inclusivity are built into every interaction.

💡 Learn how secure #multilingual #outsourcing empowers global brands to expand confidently across borders: https://buff.ly/ZHo7Xbd

#OpenAccess
#BusinessGrowth #StrategicOutsourcing
#FutureOfWork #CX #GlobalBusiness

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Open Access BPO 51 days ago

How do you measure an outsourcing partner’s true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.

#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.

This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.

Read more about our team's volunteer experience here:
https://buff.ly/9vCE5C6

#OpenAccessCares #CSR
#CommunityImpact #givingback
#CommunityOutreach

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