Are call centers in the Philippines ready for the HIM market growth?

Are call centers in the Philippines ready for the HIM market growth?

OABPO Blog Team Published on January 23, 2014

call-centers-in-the-Philippines
Research firm MarketsandMarkets released a trends and forecasts report, which estimated the growth of the global healthcare information management (HIM) market and its effect to call centers in the Philippines and other top outsourcing destinations.
The research forecasted that the HIM market will increase at a compound annual growth rate of 10.8% to $188,856.5 million in 2018 after it was valued at about $92,325.9 million in 2013. The HIM market is divided into three outsourcing segments namely the payer, provider, and pharmaceutical, with the latter having the largest share of the market at 80%.

What HIM outsourcers consider

call-centers-in-the-Philippines--

Cost reduction remains to be the biggest reason behind the outsourcing of medical billing, claims processing, and contract research services. On the other hand, healthcare providers that outsource business processes such as sales, human resources, and finance do so to focus on their core functions.
Source countries, or the nations where the jobs would come from, choose to send roles to outsourcing destinations including the Philippines, India, China, Latin America, and the Middle East. And since the US has the largest share of the market among all source countries, destination countries should expect more jobs to come from American payer and provider companies.

How the Philippines fares

The Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP) said that the HIM segment could dominate the country’s outsourcing industry after the segment experienced a 66% revenue increase in 2013 from 2012’s $433 million.
HIM is also among the three industries that drive the growth of call centers in the Philippines. Western health service providers send billing and medical transcription jobs to the Philippines because of the country’s embrace of Asia s medical tourism trend.
In addition, the abundance of medical professionals in the country gives source nations a higher assurance that the people who will be handling their contracted tasks have relevant knowledge, skills, and experience in the industry.

Conclusion

To conclude, call centers in the Philippines are indeed ready to accommodate more healthcare providers because of the country’s outsourcing experience and capability to match the HIM market’s needs.
Open Access BPO grew from a telemarketing startup to an all-around outsourcing firm that offers voice, non-voice, and back office solutions to businesses of all sizes. If you are a healthcare provider in need of outsourcing aid, Open Access BPO can help you with your stringent minor tasks. Visit our website or join us on Google+ to learn how.
 
 

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
Meet the diverse superheroes of our #ContactCenter team! From analytical minds to empathetic listeners, we've got it all.

Swipe through to see the incredible personalities, working styles, and motivators that make our customer service shine!

----------
Our #recruitment & training strategies are designed to get the best reps for your brand.
Oursource with us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 days ago
#CallCenters need to build a consistent and memorable #CustomerExperience covering all channels, both digital and non-digital. You need a high-performing #multichannel team that can successfully implement your #CustomerService strategy.

Here's how: https://buff.ly/3qvoHui

----------
Let us create the multichannel program and team for your brand: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage`
Open Access BPO
Open Access BPO3 days ago
Among other benefits, 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 monitors and reviews user-generated content to:
• ensure the safety of customers;
• combat spam and potential scams;
• prevent misinformation and fake news;
• boost user experience; and
• cultivate an inclusive community.

𝗕𝘂𝘁 𝘄𝗵𝗶𝗰𝗵 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗺𝗲𝘁𝗵𝗼𝗱 𝗶𝘀 𝗿𝗶𝗴𝗵𝘁 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀?
Explore the fascinating types of #ContentModeration shaping the digital landscape: https://buff.ly/3WR5rn5

----------
Work with our content experts to build a community where everyone feels heard and protected: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Preventing your customers from leaving your brand may not be as easy as it sounds, but here are 5 tips your outsourced #CallCenter's customer retention team must consider: https://buff.ly/3Nem7Sb

----------
Ensure brand loyalty with Open Access BPO's high-quality #CustomerSupport. Contact us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerRetention
Open Access BPO
Open Access BPO4 days ago
#CallCenter Team Leaders drive progress and ensure top-notch service for your brand's customers.

Want to unlock the secrets to becoming an extraordinary leader for your team?
Here are the 5 biggest enemies of great leadership, along with a few tips on how to be a good leader: https://buff.ly/45LagCr

----------
Partner with Open Access BPO. We have great call center agents and team leaders to guarantee your brand's growth: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
To build a truly customer-centric organization, your #CustomerExperience team must be highly emotionally intelligent.

Here are the 5 advantages of cultivating #EmotionalIntelligence among your #CallCenter staff: https://buff.ly/43uHbcu

----------
Connect with an #outsourcing firm that can deeply connect with your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CX #CustomerSupport
Open Access BPO