Call centers in the Philippines to boost employment in provinces

Call centers in the Philippines to boost employment in provinces

OABPO Blog Team Published on February 20, 2014

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Call centers in the Philippines, particularly those in Ilocos and other provinces, promise to boost the employee count of the information technology and business process outsourcing sector (IT-BPO) sector of the country.
The Department of Labor and Employment (DOLE) assured this through Director Grace Ursua, reporting that big IT-BPO players and medium-sized firms alike are taking their recruitment to greater heights in hopes of topping this year’s target of 1.4 million jobs and $16 billion revenues.

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Seeing this, the IT and Business Process Association in the Philippines (IBPAP) is positive about a faster road towards their projected $25-billion revenue in 2016, especially after the IT-BPO industry experienced 19% average annual growth.
Attaining these numbers has been made even more possible when the Public Employment Service Offices (PESOs) showed support for the industry in the recent PESO Year-end Performance Assessment held in Ilocos Norte.

DOLE Secretary Rosalinda Baldoz echoed the support and confirmed that call centers in the Philippines do have massive vacancies they need to fill.
“Officials of the IBPAP sought out the DOLE s help on how to fill-up hard-to-fill jobs in the IT-BPO sector because apparently it is not attracting that many jobseekers,” Baldoz said.
Responding to the need, IT-BPO companies partnered with education authorities to provide potential employees with the essential skills required to land a position in the Philippine outsourcing business.

The secretary further commended the DOLE Region 1 Office for inviting IT-BPO industry representatives in the assessment to promote the sector and educate the 70 PESO managers who attended.

Being one of the fastest growing call centers in the Philippines, Open Access BPO lives up to its reputation by only hiring competent individuals and training them according to industry benchmarks.

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#Gamification claims to lighten stressful jobs, but is this truly helpful in #TechnicalSupport?

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#CustomerService metrics indicate the level of service your brand is capable of providing.
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#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

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Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

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Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

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#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

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