Are call centers in the Philippines ready for the 2014 recruitment phase?

OABPO Blog Team Published on January 7, 2014

call-centers-in-the-Philippines
The year 2014 promises of employment coming from call centers in the Philippines. With an estimated 372,000 jobs in the outsourcing industry waiting to be filled in the next three years, jobseekers will most likely flood recruitment centers and job fairs to land a seat in some of the country’s reputable and high-paying outsourcing firms.
You probably have a long experience in sifting through resumes and setting competent candidate apart from inexperienced ones, but in today’s evolving call center outsourcing landscape, your best hires should have the qualities that make a good call center agent. They should also be familiar with the current trends in the outsourcing industry.

Ability to use various customer service platforms

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The multi-channeled customer service trend of 2013 will grow this year, so your new staff should be adept in conducting customer service through more than just phone lines.
Ask whether they are familiar with the popular tools and innovations, as customers today increasingly rely on social networks and mobile apps to ask for voice-based assistance. And as another part of your preparations, ensure that an overview of how they can present themselves in apps, video calls, and social media channels is included in their training modules.

Ability to cope with data overload

 

Extracting a great amount of information out of a customer in every conversation is a good ability to have, but knowing what to do with that information is a more crucial task in a call center. Customer service representatives today must know which data should be kept and which ones they should retrieve when fixing customer concerns.
You should explain why collecting too much data can be harmful to work and how addressing the caller’s problems should be above measuring your employees’ performance.

Recruiting for call centers in the Philippines is a great opportunity for you to get the global outsourcing industry’s cream of the crop, so don’t let the rush of the hiring season overwhelm you. Prepare your call center, and have a clear list of what you look for in a team.

Open Access BPO provides voice solutions to local and international businesses through the outsourcing firm’s Makati call center.ย 

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Multilingual call center Open Access BPO announced the official launch of ๐—ฆ๐—›๐—œ๐—™๐—ง: ๐—”๐—ป ๐—ข๐—”๐—•๐—ฃ๐—ข ๐—Ÿ๐—ถ๐—ณ๐—ฒ๐˜€๐˜๐˜†๐—น๐—ฒ ๐— ๐—ผ๐—ฑ๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฃ๐—ฟ๐—ผ๐—ด๐—ฟ๐—ฎ๐—บ, an initiative designed to foster sustainable health and well-being among its employees.

The program, whose acronym SHIFT stands for Sustainable Health and Integrated Fitness Transformation, aims to address the challenges of sedentary work lifestyles prevalent in the BPO industry by providing comprehensive support for health improvement.

The OABPO SHIFT Program will offer a holistic approach to employee wellness, encompassing structured physical fitness activities, wellness coaching, and a smart, sustainable nutrition guide.

This program highlights Open Access BPO's dedication to employee well-being, recognizing that healthy team members are key to both professional success and a great quality of life.

Employees are encouraged to check their official Open Access BPO email for detailed information on program enrollment and participation.

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Open Access BPO 4 days ago
Delivering outstanding #CustomerSupport on over #SocialMedia promptly is essential for enhancing #CustomerSatisfaction and improving the overall brand experience.

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Open Access BPO 14 days ago
The world is getting smaller, and your customers come from all corners of it!
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Open Access BPO 14 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

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Open Access BPO 14 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

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#PrideMonth #Pride2025 #UnitedByLove
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Open Access BPO 15 days ago
Open Access BPO conducted Plant It Forward, a two-part tree-planting initiative, held in Laguna and Davao in May and June 2025.

Volunteers from both activities planted 300 Philippine indigenous trees, which were selected to help maintain the biodiversity in the area.

โ€œThis program is more than just planting trees; itโ€™s about cultivating a culture of social responsibility within our organization and demonstrating our commitment to the communities where we operate,โ€ said Joy Sebastian, Global VP at Open Access BPO.

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