Call centers in the Philippines to benefit from BIMP-EAGA submarine cables

Call centers in the Philippines to benefit from BIMP-EAGA submarine cables

OABPO Blog Team Published on February 18, 2014

Call-centers-in-the-Philippines-
In January, submarine fiber optic cables were installed to improve the communication lines of small- to medium-sized businesses, particularly call centers in the Philippines’ central and southern regions.

In the coming months, Southern Philippine cities would have an even more fortified communications infrastructure if the installation of more submarine cables pushes through to connect businesses in the Brunei, Indonesia, Malaysia, Philippines – East ASEAN Growth Area (BIMP-EAGA).

“The study plan of the ICT Infrastructure Cluster involves the laying down of fiber optic cables from Brunei, to Mindanao in the Philippines, and on to Guam,” said Romeo M. Montenegro, Mindanao Development Authority (MinDA) investment promotions and public affairs director.Among the Mindanao cities that the cables would connect, Davao City will be prioritized for having a concentration of information and communications technology (ICT) businesses in the area.

Call-centers-in-the-Philippines--

Founded in 1994, BIMP-EAGA is a sub-regional organization that encourages investment, tourism, and trade among four members of the Association of Southeast Asian Nations (ASEAN).

The venture has been proven feasible through a study conducted in Mindanao and Borneo around 2005 and 2006. By pushing through with it, Montenegro claimed that the interconnection plan would boost the efficiency of business process outsourcing (BPO) operations in the south.

Why Davao

Davao is being groomed as the next outsourcing hub for housing several ICT companies and achieving global business feats.
The IT Business Process Association of the Philippines (IBPAP) and the Information and Communications Technology Office of the Department of Science and Technology (DTI) are also placing trust in the city to be the Asia’s next big BPO destination.
Davao City is included in the seven Philippine cities that entered the latest edition of advisory firm Tholons outsourcing rankings.

Furthermore, Davao s Business Bureau records show that about 94 ICT firms operate in the city, ranging from graphics and software development firms, content providers, engineering and design companies, animation and graphics firms, and call centers in the Philippines.
Among those industries, contact centers only make up 20% of the whole ICT business in Davao, but they provide employment to roughly 90% of the 16,000 full-time employees under the city’s ICT sector.

Open Access BPO uses the best technologies and the reliable communication channels to ensure unhampered and call center operations

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO6 hours ago
Understanding cultural diversity is essential for businesses catering to international markets. Find out why cultural competency matters in #multilingual #customerservice: https://bit.ly/3EwAQkN

Get 24/7 multilingual #callcenter support: https://bit.ly/3owVBHw

#WeSpeakYourLanguage #outsourcing
Open Access BPO
Open Access BPO1 day ago
#Ecommerce businesses and physical stores are busiest during the holiday season. Check out these 5 ways you can boost #CustomerExperience for your shoppers: https://bit.ly/3rCpkkb

Outsource your #CustomerSupport and #BackOffice needs: https://bit.ly/3DsTGaX

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Does your brand's culture align with your partner call center’s? Here's how you can drive up productivity and employee engagement based on the type of organizational #culture: https://buff.ly/3EkkXxv

Message us to learn more about our culture and service offerings: https://buff.ly/3dvUG3P

#WeSpeakYourLanguage #diversity #inclusion
Open Access BPO
Open Access BPO4 days ago
Learn more about the Open Access BPO Onshore™ Solutions delivered from our Las Vegas, USA site: https://buff.ly/3G9bslw

***
Open Access BPO is a proud member of Contact Center Association of the Philippines - CCAP.

#WeSpeakYourLanguage #customersupport #contactcenter #backoffice #contentmoderation
Open Access BPO
Open Access BPO5 days ago
Surveys done by McKinsey show there are significant benefits in embracing #WorkplaceDiversity beyond lip service. Read our 6 helpful solutions for managing #diversity and #inclusion challenges at work: https://buff.ly/3onuRsZ

Contact us to learn more about our #culture and business solutions: https://buff.ly/3dec6BQ

#WeSpeakYourLanguage #callcenter #BPO
Open Access BPO