The benefit of new Phil-Aus trade deal to Philippine call centers

The benefit of new Phil-Aus trade deal to Philippine call centers

OABPO Blog Team Published on February 25, 2014

Philippine-call-centers--
The next five years will be fruitful for Australia’s Filipino business allies, particularly Philippine call centers, aircraft parts manufacturers, and farmers. The two nations recently signed an agreement that allows double bilateral trade and investment activities between Filipino and Australian businesses.

Among the benefiting industries, the business process outsourcing (BPO) sector will gain a significant advantage, especially in these two areas:

โ€ข Employment

Right now, around 45,000 Filipinos across the country are employed by various Australian firms, and 7,000 of them are under one company alone, which is leading Australian mobile service provider Telstra. The numbers are anticipated to grow along with expansions of existing Australian investors in the Philippines and the arrival of new ones. Andrew Robb, Australian Trade and Investment Minister, backed this, citing the strong investment opportunities in the Philippines.

Telco solutions
, in particular, will hike up in demand. Other phone and Internet service providers expressed their interest to follow Telstra’s example by sending technical support, customer service, and sales jobs to Philippine call centers.

โ€ข Provincial expansion

Philippine-call-centers-

Australia contributed US$2.5 to expand the Philippines’ Public Private Partnership (PPP) program, enabling better services to be delivered through vital infrastructures. As early as the last quarter of 2013, hiring and construction activities are being concentrated on provincial locations to even out the employment and BPO company distribution in the Philippines. These efforts are done under the PPP program.

The recent Philippines-Australia Ministerial Meeting concluded with a Joint Ministerial Statement expressing both countries’ agreement to provide an ideal environment for investment and trade by streamlining business policies, enhancing competitiveness, and encouraging better implementation of the ASEAN-Australia-New Zealand Free Trade Agreement (AANZFTA).

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#Repost | Team Allied Services and You:
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

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Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The companyโ€™s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

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Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

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Open Access BPO Makati, Glorietta 2 site lobby

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Quality evaluations may vary per #CallCenter, program, client, business model, or approach. But here are time-tested methods to accurately gauge service quality: https://buff.ly/3RI9Ghr
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Companies lose billions due to poor #CustomerService. But more than the monetary loss, giving customers reasons to leave can incur a far greater impact on your business.

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