Technology, a booming business environment, and strong government support aren t the only pillars raising the Philippines IT outsourcing sector to its world-class stature.
Customers don’t want robotic, overly formal customer service. They want conversations—real, humanized conversations. As customers are becoming smarter about which brands to trust, it’s becoming clear that the future of...
The Philippine government along with leading stakeholders honored several cities in key provinces for their growing contribution to the country’s information technology-business process management (IT-BPM) industry. In a report, the...
The largest city in the Philippines is continuing to accumulate massive power in the BPO arena. Primarily starting out as an agricultural sector, Davao City is now rapidly gaining...
Sometimes, security issues to your organization come not from the outside, but from insider threats. Here’s how you can counter them. Data security is a primary concern for businesses of...
Outsourcing is an attractive option for your business. But will this come at the cost of brand identity? Let’s find out. Companies often turn to outsourcing to streamline operations, reduce...
The Philippines, which has recently been branded as the rising tiger in Asia, will host this year s Asia-Pacific Economic Cooperation (APEC) summit on a four-day event from November 17...
Up to 1.2 million Filipinos are expected to be directly employed by business process outsourcing (BPO) companies this December 2015, according to the latest forecast of the IT and Business...
Outsourcing contracts protect both business owners and call centers from all unfavorable situations that may arise during a partnership. At the same time, it serves as the official document that...
Bolstering its presence in the business process outsourcing industry, Open Access BPO will soon mark its second expansion in Asia this year as it launches a new office in Davao,...
#CustomerExperience can be complex. Even great brands stumble in delivering consistent #CX.
The difference lies in how you respond.
Discover how a sincere, well-crafted apology can rebuild trust and turn challenges into opportunities: https://buff.ly/uKPl7DV
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Empathetic #CustomerService experts are invaluable in navigating these delicate situations.
Open Access BPO's #CustomerSupport teams are rigorously trained to go above and beyond, ensuring a seamless and positive experience for every customer.
Exceptional #CustomerService starts with the people behind every interaction.
In outsourced #CallCenter environments, sustained pressure and high expectations can lead to agent burnout, ultimately impacting customer outcomes and brand trust.
Understanding the signals early allows leaders to take proactive action. Explore the key signs your #CustomerExperience team may be experiencing burnout: https://buff.ly/3EdPl6f
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Open Access BPO's AI-powered processes ensure #EmployeeEngagement and development, supporting our agents to deliver exceptional service for your brand.
Get in touch with our team and learn how we can help your brand thrive: https://buff.ly/IYZcGuz
Thinking about taking your business global? #China's booming economy makes it a must-consider market for expansion.
But entering a new market comes with challenges. Partnering with a truly capable #outsourcing#CX company can help you navigate local consumer expectations, streamline operations, and solidify your expansion.
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Collaborate with an #outsourcing company in China, Taiwan, and the Philippines, where Chinese is spoken: https://buff.ly/8fdhANN
Start growing your business and expand your global footprint with our multilingual solutions: https://buff.ly/qFTuXYl
When agents leave, brands face constant hiring, long training cycles, and inconsistent service. All of these cau dents on customer trust and brand loyalty.
Outsourcing BPO support gives your team the bandwidth to focus on the full customer journey. Among many benefits, a strong #outsourcing partner can:
• Simplify every interaction
• Improve satisfaction
• Support business growth
• Provide 24/7 customer support
• Scale operations with ease
• Adapt quickly to evolving customer needs
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Your #CX strategy deserves a partner who can deliver seamless, scalable support.
Open Access BPO helps businesses like yours transform every interaction into loyalty and growth.