Bolstering its presence in the business process outsourcing industry, Open Access BPO will soon mark its second expansion in Asia this year as it launches a new office in Davao,...
At the pace at which the Chinese economy is growing, businesses aiming to introduce themselves to China—and the rest of Asia—are compelled to keep up through ways that could go...
It’s not hard to imagine how difficult working on a night shift is. Performing a stressful job during the ungodly hours of the day can take a toll on the...
Multi-channeled customer service is what most clients expect a call center in the Philippines to have before they could finalize their decision to outsource their business processes there. Given how...
Financial fraud is one of the threats that a Philippine call center should be prepared for if it s handling accounts under the banking and finance industry. And it s...
The insights you gain from your customer service surveys are very valuable to the growth of your brand. To generate helpful survey results, you can t afford to just take...
The vast selection of online tools available to customers may make it seem that Philippine call centers and other forms of providing voice-based customer service are now a thing of...
If a Philippine call center receives few customer complaints, it s usually taken as a sign of healthy business. Nothing could reflect excellent service and superb products than zero complaints...
Call centers in the Philippines cater to a wide range of industries coming from different sides of the world. From multinational business behemoths and household names to budding enterprises and...
A fundamental aspect of customer service is effectively handling upset customers, as their satisfaction and loyalty can have a significant impact on the overall reputation and profitability of a business....
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partner’s true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.