A survey conducted by professional services firm Towers Watson revealed that salaries in Asia are expected to rise in 2015, with the Philippines expecting 7% growth following the employment boost...
There are many reasons why your call center in the Philippines is obsessed with monitoring performance metrics and sending you hourly, daily, or weekly reports. Customer service shapes customer perceptions...
An employment forecast for the Philippine business process outsourcing (BPO) industry has just came true, as the sector’s labor force reaches the one million mark.
Thailand’s Commerce Ministry urges its country’s service operators to adopt the business model used by successful outsourcing firms based in the Philippines.
Are you aiming to penetrate new markets by partnering with a multilingual call center? Then this is for you. Know how you can apply the community business approach in widening...
What is work culture? There s no clear and definite meaning behind the term, but one thing that is certain about it is that every workplace has one that should...
If you’re outsourcing to a Philippine call center, your staff may also be conducting post-call customer feedback. These surveys ask customers for comments and testimonials about your products and their...
What are the telltale signs of employees who don’t just fulfill their functions but work with a sincere purpose of pleasing customers? The standards may vary from industry to industry,...
Welcome to the digital marketing age, where technology and online platforms have transformed the way we reach and engage with customers. It’s crucial to leverage effective marketing techniques and the...
One of the critical elements of customer service is product knowledge. So how can you ensure your team has it in the bag? A well-informed call center team is an...
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.
#AIโpowered CX #outsourcing helps founders and teams keep pace by combining #automation for routine tasks with human expertise for complex interactions.
The result? Faster resolutions, leaner operations, and a support model that flexes with demand.
If you're building a business that's ready to scale smarter, this is worth a read!
๐ Discover how AIโpowered CX outsourcing helps startups grow without the usual growing pains: https://buff.ly/dGWZu9q
Open Access recently partnered with the Foundation of Balay Pasilungan Inc. in #Davao for a community outreach initiative that brought together our employees to support children through donations and meaningful engagement.
On June 4, Team #OpenAccess Davao team donated milk and clothing and spent time with the children through games and interactive activities, creating moments of connection, encouragement, and joy.
We're grateful for the opportunity to work alongside organizations like the Foundation of Balay Pasilungan, whose dedication to supporting vulnerable children continues to make a lasting difference in the community.