Philippine BPO workforce is now 1 million in count

OABPO Blog Team Published on September 25, 2014

Philippine-BPO-workforce-is-now-1-million-in-count--Open-Access-BPO--Philippine-call-centers
An employment forecast for the Philippine business process outsourcing (BPO) industry has just came true, as the sector’s labor force reaches the one million mark.

The industry, led by Philippine call centers, was seen to balloon in manpower count this year. This was predicted by industry experts following the BPO firms’ bullish revenue performance and active participation in the invigoration of the country’s employment.
“We just (hit) one million. Still targeting 1.3 million in 2016,” said Jose Mari Mercado, president of the IT and Business Process Association of the Philippines (IBPAP). Earnings, according to him, are forecasted to total $18 billion for 2014.

This cemented the sector’s reputation as a major economic driver and source of employment along with the Filipino workforce sending remittances from abroad.
IBPAP said that for every person hired under BPO, around 2.5 additional support jobs are consequently generated.

Philippine-BPO-workforce-is-now-1-million-in-count--Open-Access-BPO

The association’s president further expressed confidence in the industry’s capability of earning $25 billion in revenues by 2016, basing on the Philippine BPO’s continuous revenue rise ever since it started from scratch in the early 1990s.

The onset of 2000s marked the sector’s flourish, growing almost tenfold in revenue, workforce, and market in just over a decade.

Last year, IT-BPO employees rose to 900,000 in 2013 from 2012’s 777,000. Revenues likewise grew by 17% from 2012’s $13.2 billion to its current $15.5 billion value. These are significant figures compared to IBPAP records 10 years ago, stating that the industry earned $1.5 billion in revenues while employing only 103,500 workers in 2004.

The property sector is equally excited about the news and future prosperities it can bring. Development companies are the ones that have been benefiting from the BPO sector the most, as outsourced operations heighten the demand for office spaces, particularly in major business districts around the metro.

“Philippine BPO expansion looks to be on a strong 10-year run in real estate,” CBRE Philippines chairman Rick Santos said.

He explained that companies have been investing in Philippine-based BPO companies due to the country’s low wage and living costs, as well as the rich pool of English-proficient and bilingual workforce.

“BPO companies come here for the costs. They grow because of the people,” Santos stated, adding that the outsourcing industry also brings manufacturing firms to the Philippines.

 

 

Join us on facebook
Open Access BPO 2 days ago
Compared to most industries, #CallCenters are known for providing a fun and positive workplace for their employees.
But more than just making daily ops light and dynamic, the agents, the contact center, and the clients benefit from this: https://buff.ly/3NiWbEB

----------
Let's create a program hyper-customized for your brand's goals, needs, budget, and customer demands: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #EmployeeEngagement
Open Access BPO 2 days ago
Efficiency in #CallCenters involves enhancing agents' #productivity and #satisfaction.

Check out these 5 tips to boost #EmployeeEngagement and productivity in #ContactCenters: https://buff.ly/46H48KE

----------
Learn how our training, employee engagement, and culture of diversity contribute to our high-quality #CustomerExperience: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CSat #CustomerSupport #CX
#CustomerService #CustomerSupport
Open Access BPO 3 days ago
#CallCenters are made up of people from different cultures or backgrounds.
Each one is likely to have differing workplace habits and values, all of which can result in conflicts.

Here are the top 10 causes of conflicts in the call center: https://buff.ly/3GsT0GL

----------
Connect with an #outsourcing firm that provides great employee training and management programs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CompanyCulture #EmployeeManagement
Open Access BPO 3 days ago
As more consumers turn toward online channels, businesses are struggling to provide quality #CustomerSupport for their international customers.
Partnering with a reliable #MultilingualCallCenter has, thus, become a valuable strategy.

𝐇𝐞𝐫𝐞 𝐚𝐫𝐞 𝐭𝐡𝐞 𝐭𝐨𝐩 𝐥𝐚𝐧𝐠𝐮𝐚𝐠𝐞𝐬 businesses must offer to remain competitive in global markets: https://buff.ly/4a7ocZp

----------
For #CustomerService and #BackOffice support in over 30 languages, contact Open Access BPO today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO 3 days ago
𝐅𝐫𝐚𝐮𝐝𝐬𝐭𝐞𝐫𝐬 𝐠𝐞𝐭 𝐦𝐨𝐫𝐞 𝐚𝐧𝐝 𝐦𝐨𝐫𝐞 𝐜𝐮𝐧𝐧𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐢𝐭'𝐬 𝐮𝐩 𝐭𝐨 𝐲𝐨𝐮 𝐭𝐨 𝐤𝐞𝐞𝐩 𝐭𝐡𝐞𝐦 𝐚𝐭 𝐛𝐚𝐲.

Luckily for you, #outsourcing can back you up in this battle.
Here's how call centers protect your customers from ecommerce fraud: https://buff.ly/47GJvPX

----------
Partner with an #outsourcing partner that keeps #InfoSec a top priority alongside great #CustomerSupport: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience #DataSecurity
#outsourcing #FraudProtection #FraudDetection
Open Access BPO 3 days ago
In celebration of 𝐍𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐆𝐢𝐯𝐢𝐧𝐠 𝐌𝐨𝐧𝐭𝐡 this December, Open Access BPO Davao collaborated with the Philippine Red Cross - Davao City Chapter for a blood donation drive held last December 1, 2023.

Our collective efforts turned moments of compassion into life-saving contributions.

Thank you to all our OABPO Davao heroes who rolled up their sleeves–you've proven that a small act of giving can have a monumental impact.

----------
Open Access BPO actively promotes community involvement in the workplace by supporting the annual blood donation activity among other causes.

𝘗𝘩𝘰𝘵𝘰 𝘴𝘩𝘰𝘸𝘴 𝘮𝘦𝘮𝘣𝘦𝘳𝘴 𝘰𝘧 𝘵𝘩𝘦 𝘖𝘈𝘉𝘗𝘖 𝘋𝘢𝘷𝘢𝘰 𝘵𝘦𝘢𝘮𝘮𝘢𝘵𝘦𝘴 𝘥𝘰𝘯𝘢𝘵𝘪𝘯𝘨 𝘵𝘩𝘦𝘪𝘳 𝘣𝘭𝘰𝘰𝘥 𝘵𝘰 𝘵𝘩𝘦 𝘤𝘢𝘶𝘴𝘦.

#WeSpeakYourLanguage
#OneWithHealth Philippine Red Cross
Open Access BPO