Category: Philippine Outsourcing

Customer Experience Philippine Outsourcing

4 Ways a call center’s work culture can affect customer experience

If a call center wants to give customers a positive experience, it should first start by developing its own work culture positively. One vital element that can shape the customer...

By Alistair Roque

August 4, 2014

Back Office Support Data Management Global Outsourcing Philippine Outsourcing Solutions

5 Legal Services You Can Outsource to the Philippines

Legal processes are meant to be strictly between the company and their in-house legal team or law firm. But for the non-core tasks around those legal processes, many businesses are...

By OABPO Blog Team

July 28, 2014

Philippine Outsourcing Solutions Top Story

Customer service-oriented recruiters: Where excellent hiring starts

Every contact center in the Philippines needs quality assurance not just for employee performance, but also for separating excellent hires from unqualified candidates. For recruiters to execute this role fully,...

By OABPO Blog Team

July 14, 2014

Philippine Outsourcing

What telemarketers should avoid when cold calling prospects

One common telemarketing strategy used by most companies in gaining leads is cold calling. Open Access BPO, a leader in business process outsourcing in the Philippines, explains how telemarketing agents...

By OABPO Blog Team

July 9, 2014

Philippine Outsourcing Top Story

Philippine Congress pushes BPO to increase graveyard pay

The House of Representatives is nudging Philippine outsourcing providers to raise the compensation that business process outsourcing (BPO) employees take home when assigned to work during the graveyard shift.

By OABPO Blog Team

June 30, 2014

Philippine Outsourcing

Why pharma outsourcing shows promise in the Philippines

In 2012, the Philippines saw the boom that the healthcare information management market brought to the country’s outsourcing industry, contributing a significant percent to the overall 2012-2013 revenues earned by...

By OABPO Blog Team

June 25, 2014

Call Center Industry Customer Experience Customer Support Philippine Outsourcing

What Every Call Center Company in the Philippines Should Know About British and American Customers

Any Philippine call center can cater to British and American customers. Here’s what these contact centers have to know about them. Call center companies in the Philippines play a crucial...

By OABPO Blog Team

June 19, 2014

Global Outsourcing Philippine Outsourcing Solutions

What call centers need to know about onboarding

New hires want more than just enticing freebies to stay loyal and stay longer in the company. For those involved in the call center business, particularly in top outsourcing destinations...

By OABPO Blog Team

June 16, 2014

Global Outsourcing Philippine Outsourcing Solutions

Open Access BPO now offers multilingual support in 13 languages

MAKATI CITY, Philippines, May 27, 2014 - With the goal of enabling businesses to reach out to their diverse customer bases, Open Access BPO now delivers multilingual customer service and...

By OABPO Blog Team

May 27, 2014

Global Outsourcing Philippine Outsourcing Solutions Top Story

Why the Philippines is the ideal location for multilingual customer support

Multilingual call center outsourcing is a flourishing sector in the Philippines that owes much of its growth to the availability of language-proficient agents in the country. In Open Access BPO...

By OABPO Blog Team

May 26, 2014

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Open Access BPO 2 days ago

𝗚𝗹𝗼𝗯𝗮𝗹 𝗯𝗿𝗮𝗻𝗱𝘀 𝗴𝗮𝗶𝗻 𝗮 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝘃𝗲 𝗲𝗱𝗴𝗲 𝘄𝗵𝗲𝗻 𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝘁𝗼 𝗺𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗖𝗫 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗶𝗻𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝗵𝗶𝗿𝗶𝗻𝗴 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲𝘀.

Diverse teams deliver cultural sensitivity, empathy, and language expertise that strengthen customer trust across markets.

💡 See how #InclusiveHiring in multilingual #outsourcing builds stronger brand‑customer relationships: https://buff.ly/z7F5gJQ

#OpenAccess
#OutsourcingStrategy #GlobalCX #BusinessGrowth

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Open Access BPO 9 days ago

𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗮𝗻𝗱 𝘀𝗲𝗰𝘂𝗿𝗲 𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝗱𝗲𝗳𝗶𝗻𝗲𝘀 𝘁𝗵𝗲 𝗲𝗱𝗴𝗲 𝗳𝗼𝗿 𝗴𝗹𝗼𝗯𝗮𝗹 𝗯𝗿𝗮𝗻𝗱𝘀.

International businesses thrive when customer trust, #DataSecurity, and language inclusivity are built into every interaction.

💡 Learn how secure #multilingual #outsourcing empowers global brands to expand confidently across borders: https://buff.ly/ZHo7Xbd

#OpenAccess
#BusinessGrowth #StrategicOutsourcing
#FutureOfWork #CX #GlobalBusiness

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Open Access BPO 23 days ago

How do you measure an outsourcing partner’s true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.

#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.

This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.

Read more about our team's volunteer experience here:
https://buff.ly/9vCE5C6

#OpenAccessCares #CSR
#CommunityImpact #givingback
#CommunityOutreach

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Open Access BPO 24 days ago

𝗦𝗰𝗮𝗹𝗶𝗻𝗴 𝘀𝗺𝗮𝗿𝘁𝗲𝗿 𝗶𝗻 𝟮𝟬𝟮𝟲 𝗺𝗲𝗮𝗻𝘀 𝘁𝗮𝗰𝗸𝗹𝗶𝗻𝗴 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 𝗹𝗶𝗸𝗲 𝗿𝗼𝗴𝘂𝗲 𝗔𝗜, 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲 𝗯𝗮𝗿𝗿𝗶𝗲𝗿𝘀, 𝗮𝗻𝗱 𝗴𝗹𝗼𝗯𝗮𝗹 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗵𝗲𝗮𝗱‑𝗼𝗻.

#Outsourcing partners are now the bridge between innovation and resilience, helping businesses thrive in uncertain times.

💡 Discover how strategic outsourcing transforms these roadblocks into growth opportunities: https://buff.ly/LfisKAl

#OpenAccess
#BusinessGrowth #StrategicOutsourcing
#FutureOfWork #CX #GlobalBusiness

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Open Access BPO 25 days ago

#Startups grow fast, but scaling #CustomerExperience often lags behind.

#AI‑powered CX #outsourcing helps founders and teams keep pace by combining #automation for routine tasks with human expertise for complex interactions.

The result? Faster resolutions, leaner operations, and a support model that flexes with demand.

If you're building a business that's ready to scale smarter, this is worth a read!

👉 Discover how AI‑powered CX outsourcing helps startups grow without the usual growing pains: https://buff.ly/dGWZu9q

#OpenAccess

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Open Access BPO 55 days ago

𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗿𝗶𝗻𝗴𝘀 𝗛𝗼𝗽𝗲 𝘁𝗼 𝗖𝗵𝗶𝗹𝗱𝗿𝗲𝗻 𝗧𝗵𝗿𝗼𝘂𝗴𝗵 𝗢𝘂𝘁𝗿𝗲𝗮𝗰𝗵 𝘄𝗶𝘁𝗵 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗼𝗳 𝗕𝗮𝗹𝗮𝘆 𝗣𝗮𝘀𝗶𝗹𝘂𝗻𝗴𝗮𝗻 | https://buff.ly/jg8HvYF

Open Access recently partnered with the Foundation of Balay Pasilungan Inc. in #Davao for a community outreach initiative that brought together our employees to support children through donations and meaningful engagement.

On June 4, Team #OpenAccess Davao team donated milk and clothing and spent time with the children through games and interactive activities, creating moments of connection, encouragement, and joy.

We're grateful for the opportunity to work alongside organizations like the Foundation of Balay Pasilungan, whose dedication to supporting vulnerable children continues to make a lasting difference in the community.

𝘚𝘦𝘦 𝘩𝘰𝘸 𝘢 𝘴𝘪𝘮𝘱𝘭𝘦 𝘥𝘢𝘺 𝘰𝘧 𝘨𝘪𝘷𝘪𝘯𝘨 𝘣𝘦𝘤𝘢𝘮𝘦 𝘢 𝘮𝘦𝘢𝘯𝘪𝘯𝘨𝘧𝘶𝘭 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘧𝘰𝘳 𝘦𝘷𝘦𝘳𝘺𝘰𝘯𝘦 𝘪𝘯𝘷𝘰𝘭𝘷𝘦𝘥: https://www.openaccessbpo.com/blog/open-access-balay-pasilungan-outreach/

#OpenAccessCares #CSR
#CommunityImpact #givingback
#CommunityOutreach

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