Why pharma outsourcing shows promise in the Philippines

Why pharma outsourcing shows promise in the Philippines

June 25, 2014

male-female-team-pharmaceuticals-pharma-outsourcing
In 2012, the Philippines saw the boom that the healthcare information management market brought to the country’s outsourcing industry, contributing a significant percent to the overall 2012-2013 revenues earned by Philippine-based outsourcing firms. This success further cemented the country’s position in the global knowledge process outsourcing (KPO) industry and paved way for other industries to send high-skill work to the country. Among those industries is the pharmaceutical sector.

What’s driving the trend?

Health and government organizations worldwide have been reinforcing campaigns on making healthcare accessible, safe, and affordable for everyone. Drug manufacturers today have higher standards to reach, so they are prompted to remodel their research and development (R&D) practices and increase the accuracy of their manufacturing operations. But of course, improvements incur costs and risks. Pharmaceutical companies try to minimize costs while maintaining their reliability and integrity by getting material and labor resources from low-cost countries like the Philippines.

How does pharma outsourcing benefit from call center services in the Philippines?

female-pharmaceutical-call-center-agent

Aside from R&D, clinical trial, and manufacturing, sales and delivery are also largely outsourced roles of pharmaceutical companies. Being a global leader for call center outsourcing, the Philippines can assure drug manufacturers that they will be able to represent and market the products well. Call centers achieve this through their long telemarketing experience and customer service practices, which set the bar in the international voice service niche.
Another asset that makes the Philippines ideal for pharmaceutical outsourcing is the large concentration of medical professionals and facilities in the country. The Philippines has Asia’s second largest number of drug manufacturing facilities approved by the US Food and Drug Administration. In addition, the Filipino workforce is composed of nursing, pharmacy, and medical technology graduates among other professionals under the health and medicine field, thus guaranteeing pharmaceutical expertise to outsourcing clients.

What’s next for pharmaceutical outsourcing?

Observers believe that this segment has nowhere to go but up. In fact, Italy’s Chemical Pharmaceutical Generic Association (CPA) has a strong outlook for Asia-based outsourcing hubs, as expressed in the association’s 2013 report titled The World PCRAMS Industry.
According to the study, Asia Pacific will show the strongest growth in the pharmaceutical contract research and manufacturing services (PCRAMS) market, expanding approximately threefold in the next three years. The report foresees the US to still lead the development, although more Asian countries, particularly India and China, will dominate the market if their shares are combined.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO6 hours ago
If your business is in one of these industries, collaborating with a #multilingual outsourcing firm is a must to serve your customers in languages they speak and expand market reach: https://zcu.io/Zdls

#WeSpeakYourLanguage #Outsourcing #CX
Open Access BPO
Open Access BPO23 hours ago
Photo moderation is done as a way to maintain quality and order in your online community. Keep your online properties free from inappropriate images that may damage your reputation: https://zcu.io/zClT

#WeSpeakYourLanguage #ContentModeration #Outsourcing
Open Access BPO
Open Access BPO2 days ago
Looking for a #ContentModeration solutions vendor? Look into different moderation options before tapping an expert to manage your website or community forum: https://zcu.io/hoRO.

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO5 days ago
Wishing our colleagues, friends and family celebrating a happy #RoshHashanah. May you find joy, peace, and love in this new year.

#WeSpeakYourLanguage #OAHolidays #RoshHashanah5781
Open Access BPO
Open Access BPO5 days ago
Customer data present a rich opportunity for #brands to create lasting impressions upon their target demographic. Here's how you can manage crucial information better to achieve a 360-degree view of your customers: https://zcu.io/VWID

#WeSpeakYourLanguage #CustomerExperience
Open Access BPO
Open Access BPO6 days ago
We are on #LinkedIn! Follow Open Access BPO to catch up on the latest company news, industry insights, features, and blog updates every week.

Like, share, and comment on our posts to find like-minded people who you can exchange valuable conversations with: https://zcu.io/sxAl

#WeSpeakYourLanguage #OpenAccessBPOConnect